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Seller_ewjxhhTdcFkqZ
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Seller_ewjxhhTdcFkqZ
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استرداد مبلغ الطلب رغم استلام المشتري للطلب
by Seller_ewjxhhTdcFkqZ
Amazon replied

اخواني الكرام عندي طلبات يتم دفعها عن طريق البطاقه الائتمانية ونقوم لتوصيل الطلب الي المشتري وخلال ٢٤ ساعة يتم استرداد المبلغ الي المشتري بدون وجود أي مشكلة أو عمليات إرجاع. حيث تتكرر هذي العمليات واعتقد انها عمليات احتيال من قبل بعض المشترين الدفع عبر الفيزا ويستطيع يسترد المبلغ بسهوله ونقوم برفع مطالبه تعويض وتم الرد قيد التحقيق من المفترض إصدار المبلغ الي حسابنا لان كل شي واضح لديكم ونحنوا المتضررين من عمليات الاحتيال

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Seller_NxrM1sq4YAQbr
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انظمة الاسترجاع غير عادله ابدا للتجار من عمليات نصب بعض العملاء وعدم استجابة فريق الدعم
by Seller_NxrM1sq4YAQbr
Amazon replied

انا بعت مكنسه بفوق الالف ريال وطلب استرجاعها العميل

المشكله العميل مارجع المكنسه اصلا و امازون سحبت المبلغ مني ورجعته للعميل والى اليوم لم احصل عليها من العميل يعني العميل اخذها بلاش حرفيااا

اضطريت اسحب على امازون فترة طويله لانه ماهو عادل ابدا للتاجر هذا النظام هذا فوق تاخير الحوالات والعمولات الزايده

نتفهم جدا كتجار المسترجعات لكن تكون بشروط في مره عميله طلبت استرجاع مكنسه بسبب انها ماعرفت تستخدمها . رجعتها لكن غير قابله للبيع مره اخرى بسبب ان الكرتون مفتوح ومشقوق وقطعتين غيار ناقصه

المشكله امازون استرجعت لها المبلغ كامل بدون اي استفسار عن حالة المنتج الي رجعت لي و الى الان امازون تطالبني بالمبلغ

لو استمرت بهذا الشكل راح تخسر تجار كثير للاسف

8 votes
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أنا توني بديت متجر ملابس بس مبايعتى صفر وش اسوي ابغا حل
by Seller_kLZrnOEJvG5bb
Amazon replied

أنا توني سويت متجر ملابس بس مبايعتى صفر وش اسوي ابغا حل

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Seller_70mpaGv2TpqgG
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Amazon refuses to pay compensation what to do?
by Seller_70mpaGv2TpqgG
Amazon replied

Amazon refuses to pay compensation what to do?

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Seller_7XS6K0jlbv2aD
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Request for Account Manager (SAS Core) for FBA Seller
by Seller_7XS6K0jlbv2aD
Amazon replied

Hello Amazon Team,

I am an active seller on Amazon operating under the FBA program. I would like to request support from an Account Manager or enroll in the Strategic Account Services (SAS Core) program to help scale and optimize my business operations.

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1 reply
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Seller_fOzZJJWkpBX8C
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Why is the cancellation request approved?
by Seller_fOzZJJWkpBX8C
Amazon replied

The product in question was delivered to the customer completely and successfully. While there was a delay in shipping, it was beyond our control. We clearly explained the situation to the customer, who understood and responded positively. To ensure complete customer satisfaction, we decided to offer the product as a free gift as a gesture of goodwill. The customer initially filed an A-to-Z Guarantee claim, but after resolving the issue satisfactorily, they voluntarily withdrew their claim. Amazon subsequently closed the claim. Despite this resolution, the order still appears as "defective" in our account metrics, negatively impacting our Order Defect Rate. We don't understand why Amazon initially closed the review, but then later listed it as privileged, even though the customer was satisfied with the outcome. We appealed, but the review was closed without even receiving any emails or explaining the reason. The customer abandoned the claim, so why is my account being penalized?

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⚡Get More Reviews: Your 30-Second Guide to Success
by Seller_BlIVJdYD3zD3G

Hello Sellers!

Today, let's explore the "Request a Review" feature - your simple tool for collecting customer feedback!

💫 What This Feature Does:

  • Sends both product review & seller feedback request
  • Auto-translates to customer's language
  • Works only 5-30 days after delivery

🎯 Quick Steps to Request Reviews:

  • Go to Orders
  • Click on Order Details
  • Look for "Request a Review" button at top right
  • Click once - Done!

🗣️ Over to you, Sellers:

  • Did you use this feature before?
  • How is it working for you?
  • Any success stories or challenges to share?

📝Let me know in the comments!

Noor

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