We recently encountered a suspicious return case and wanted to check if other sellers have experienced something similar, especially involving Redbox as the courier.
A buyer requested a return, and we approved it promptly, providing full return instructions along with our return address. After some delay and several follow-ups, the buyer eventually shared a tracking number, but not the name of the courier. Only after repeated requests did they mention it was sent via Redbox courier.
When we tracked the shipment, we discovered that it was not delivered to our address. Instead, it ended up in a Redbox locker in a completely different city. The tracking also stated that the item was "available for pickup"—but we don’t collect returns from lockers or third-party pickup points.
To verify, we contacted Redbox customer support in that city, and they confirmed that our company’s contact details were not associated with the delivery at all.
What’s more concerning is that the product is expensive, and yet the customer chose to send it to a locker, not to our direct return address. It seems like this was done intentionally to make it appear to Amazon that the return was completed, simply because the package was marked as “collected” at the locker.
This raises serious red flags. It appears the item may have been deliberately sent to the wrong location, possibly to someone the buyer knows, to create a false proof of return.
We also found that this buyer has previously returned three FBA orders without actually sending the products back to the FBA warehouse, which further raises concerns about a possible pattern of abuse.
Has anyone else dealt with a similar situation, especially involving Redbox or locker deliveries? Any advice or shared experiences would be greatly appreciated.
