account has been deactivated due to an asin that is out of stock for 4 months

hi my account has been deactivated due to an asin that is out of stock for 4 months, i did not sell any unit for 4-5 months but amazon deactivated my account for that particular asin, i don't have invoices for that item because it's been 4 months and i stopped selling that item long ago, i have fba inventory as well in my account, please guide me what should i do now to activate my account back.

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Account Health

Tags:Deactivated

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Noor_Amazon_

9 months ago

In reply to: Seller_FvixH3Ynr4jlt's post

Hi @Seller_FvixH3Ynr4jlt,

Thanks for reaching out to the Forums.

Since the account has been deactivated, it means one or more policy violations have been detected. As it concerns a specific Asin, in order to request the reactivation you'll need to provide the documents requested.

What I can suggest is to contact your supplier to provide you with the necessary invoices. You'd need to submit them for a check in order to try to reactivate your account.

Regards,

Noor

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