account has been deactivated due to an asin that is out of stock for 4 months
hi my account has been deactivated due to an asin that is out of stock for 4 months, i did not sell any unit for 4-5 months but amazon deactivated my account for that particular asin, i don't have invoices for that item because it's been 4 months and i stopped selling that item long ago, i have fba inventory as well in my account, please guide me what should i do now to activate my account back.
0 replies
Noor_Amazon_
Hi @Seller_FvixH3Ynr4jlt,
Thanks for reaching out to the Forums.
Since the account has been deactivated, it means one or more policy violations have been detected. As it concerns a specific Asin, in order to request the reactivation you'll need to provide the documents requested.
What I can suggest is to contact your supplier to provide you with the necessary invoices. You'd need to submit them for a check in order to try to reactivate your account.
Regards,
Noor
