Inactive Account Cant Access my account
I have this problem where I want to close my seller account for good, but I somehow had charges on my account that were unpaid. My bank account keeps getting charged continuously, I even tried changing my card (getting a new card) and changing my bank account number, but somehow they manage to keep charging me.
Anyways, my problem is this, I have an unpaid balance that I need to pay. However, I DO NOT KNOW HOW MUCH I NEED TO PAY AND WHEN I CONTACTED CUSTOMER SUPPORT THEY CANT TELL ME HOW MUCH I NEED TO PAY. THEN WHO THE F* KNOWS HOW MUCH I NEED TO PAY!!!
Now I tried to change my charge methods to add a working payment method, then they send me an email to re-verify and I dont have my business documents anymore, I lost them. How do I proceed?
I cant contact customer support because my account is inactive (Your account is inactive - You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated.)
I NEED HELP PLEEEEASE, I DONT KNOW HOW MUCH I NEED TO PAY AND AMAZON WOULDNT TELL ME EITHER!!!
Inactive Account Cant Access my account
I have this problem where I want to close my seller account for good, but I somehow had charges on my account that were unpaid. My bank account keeps getting charged continuously, I even tried changing my card (getting a new card) and changing my bank account number, but somehow they manage to keep charging me.
Anyways, my problem is this, I have an unpaid balance that I need to pay. However, I DO NOT KNOW HOW MUCH I NEED TO PAY AND WHEN I CONTACTED CUSTOMER SUPPORT THEY CANT TELL ME HOW MUCH I NEED TO PAY. THEN WHO THE F* KNOWS HOW MUCH I NEED TO PAY!!!
Now I tried to change my charge methods to add a working payment method, then they send me an email to re-verify and I dont have my business documents anymore, I lost them. How do I proceed?
I cant contact customer support because my account is inactive (Your account is inactive - You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated.)
I NEED HELP PLEEEEASE, I DONT KNOW HOW MUCH I NEED TO PAY AND AMAZON WOULDNT TELL ME EITHER!!!
0 replies
Seller_kIukTwdhvntAp
This is my standard credit card template so use what applies!
Amazon is weird on so many levels and this seems to work at least sometimes!
First, be sure it is an actual CREDIT Card. While Amazon claims that a Debit Card will work, that is seldom true! They WILL charge a Debit Card for initial fees but they will NOT take it on continuing basis most of the time despite their claims!
Put the card number into your BUYER side account first. Wait an hour (sometimes less) for the gerbils to work their way through the system and then put it in the SELLER side.
There was one recent response from a seller on a post that they DELETED the card that was on the buyer side and put the SAME card back in after a little bit and it fixed the problem. Amazon is a maze of broken links in their antiquated software.
Here are a couple threads where an OP says it worked.
https://sellercentral.amazon.com/seller-forums/discussions/t/096ef5b2-ffd5-4943-86fe-41c9d087a7e7?postId=0fbb2fae-1e92-4c41-bdb5-80851137886b
https://sellercentral.amazon.com/seller-forums/discussions/t/a81a37ec-71f9-4247-87a1-b79c6000bfd1?postId=68fd87bc-9e03-40a8-9e75-2afc054f7c2b
https://sellercentral.amazon.com/seller-forums/discussions/t/d42f54b5-aee0-48a2-8927-25287095f409?postId=3c9b06ef-e62b-4916-8bc9-7dad3391a64e
https://sellercentral.amazon.com/seller-forums/discussions/t/391729a6-334a-4aa0-9d81-541b37dbaac6?postId=8d03dcd3-7e3a-4d0d-a22b-f5ffcdec4e58
Connor_Amazon
Hi @Seller_Ioa5nRTN1Obiw
Connor from Amazon here, thanks for reaching out.
I see that you have added a valid payment type on your account, however I still see that you need to verify your business address and phone number.
Please follow the prompts on your global dashboard to continue with your account reactivation.
Best,
Connor
