Hello,

I am asking for help for an AWD Shipment. I think the carrier delivered the goods at the same time as other sellers deliveries (probably FBA) without having correctly entered the Shipment Information in Carrier Central.

I have opened several cases but the answer to the case is always "Upon investigation, I see that for shipment there is no appointment created and you have chosen Non amazon partner to deliver the shipment".

But I shared screenshot of the appointment confirmation for my Shipment with ISA number, POD, BOL and all Shipment informations. Impossible to know if it's a technical issue FBA / AWD or if it means that the carrier provide me the wrong documents.

@Tiff_Amazon,@Jameson_Amazon, if you can help or connect me a competent person from the AWD team or the IUSJ warehouse, I would be grateful.

@Others Sellers, if someone has already experienced this problem, I would love to get your feedback.

Thank you!