Need Assistance with Unreturned Item After Full Refund Issued – Buyer Unresponsive
Hello!
The order was delivered to the buyer successfully and as described.
On July 8, 2024, the buyer requested a return, which we promptly accepted and provided a prepaid return label. However, the buyer has never returned the product, nor have they responded to any communication attempts. Additionally, the buyer has disabled incoming messages, making it impossible for us to reach them directly.
Despite no merchandise being returned, Amazon issued a full refund to the buyer. We filed an appeal regarding this situation, but it was denied.
We are seeking assistance on how to proceed, as we are now left without both the product and the payment. Since the buyer is unresponsive, we would appreciate any guidance on how to retrieve the item or resolve this matter fairly.
Thank you for your attention to this issue.
4 replies
Roberto_Amazon
Hello! @Seller_CRHOv021qFYYU
Thank you for contacting Amazon Forums. When reviewing your post, I see that you refer to problems with your order in Canada, and this forum is for problems related to accounts in US, so you get the attention of the right audience, please continue to open the Forum in Amazon Forums in that specific country.
- Why do I consider this is related to the CA Marketplace?
Because the order [701-9131767-7361801] in question belongs to the Canadian Marketplace.
How to open a forum on the CA platform?
- Log in to your Seller Central account.
- Select the correct account.
- Go to the main Menu < Click on Learn < Select Forums
- Select the right country using the country selector in the top right corner.
- Add a "new discussion" including all relevant details
Selecting the right marketplace will ensure you received targeted and more accurate support from our CA Forums team.
Hope this information is helpful. Thanks in advance for understanding.
Roberto
