My amazon.sa account has been deactivated
I don’t have any policy Compliance and my account has been deactivated.
Hello,
Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. Funds available in your account will be withheld. If you have FBA inventory of the items causing "inauthentic" complaints in Amazon European fulfillment centers, they are currently ineligible for removal.
To reactivate your listings and for your inventory to become eligible for removal, you need to provide copies of invoices or receipts from your supplier issued in the last 365 days for the ASINs listed at the end of this email.
-- Supplier information (name, phone number, address, website)
-- Buyer information (name, phone number, address, website)
-- Item descriptions (for ease of our review, you may highlight or circle the ASINs under review)
-- Item quantities must reflect your sales volume for the ASIN in question over the last 365 days.
But the problem is the product which amazon need invoice, I already sold this product before 365 days and I didn’t sell that product again and the invoice which i have is before 365 days
How to solve this? My product was 100% authentic
My amazon.sa account has been deactivated
I don’t have any policy Compliance and my account has been deactivated.
Hello,
Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. Funds available in your account will be withheld. If you have FBA inventory of the items causing "inauthentic" complaints in Amazon European fulfillment centers, they are currently ineligible for removal.
To reactivate your listings and for your inventory to become eligible for removal, you need to provide copies of invoices or receipts from your supplier issued in the last 365 days for the ASINs listed at the end of this email.
-- Supplier information (name, phone number, address, website)
-- Buyer information (name, phone number, address, website)
-- Item descriptions (for ease of our review, you may highlight or circle the ASINs under review)
-- Item quantities must reflect your sales volume for the ASIN in question over the last 365 days.
But the problem is the product which amazon need invoice, I already sold this product before 365 days and I didn’t sell that product again and the invoice which i have is before 365 days
How to solve this? My product was 100% authentic
0 replies
Noor_Amazon_
Hi @Seller_neee8QzH0Nzx5,
Thanks for reaching out to the Forums.
Have you tried contacting Seller Support?
Regards,
Noor