Need Help with Wrong Measurements and Capacity Overcharge
I have a capacity overage of 152 cubic feet and an overcharge for $1500. But the products are tiny baby clothes that aren't more than 1cm in height folded neatly in poly bags. Amazon measured these clothes when they arrived at FBA (verified by the seller support people) and they were smaller than the remeasurement. I had these remeasured because I was incurring an overcharge for capacity overage for 37 cubic feet over capacity and since the clothes were showing as measuring larger than they really are, like someone bunched up the clothes in the middle of the bag and then measured the bag and the hump of no longer folded clothes in the center, when I asked them to remeasure they somehow grew even larger.
When Amazon "remeasured" them somehow they grew to 5cm high in thickness and now I am taking up 2.5 times the "space" I am supposed to at 152 cubic ft over, because each baby shirt is now the size of a 2 x 12 x 9 inch box. Which is outrageous and causing an outrageous fee - that is not only Unfair and Unethical, but the size they remeasured is flat out Untrue.
If I were to have these removed and sent back to me, it would cost even more than the overage fee, like nearly $3000! I spent my savings to start this clothing business and I don't have very much inventory as it is, I am trying to request a capacity increase to 260 cubic feet (which was originally 300 cubic ft and was dropped to 100) and have the clothing remeasured again, and they have denied me on the capacity request and haven't answered the re-remeasurement request. I tried to appeal, I am getting no where. It's not like it's thousands of capacity cubic feet like other sellers, I am not being treated equally even though I am equally invested, rather I am being stolen from.
I got on the phone with seller support and had to re explain the issue a total of SIX times because for some reason, every time I explained the issue, I was placed on hold and then promptly hung up on. What is going on??? I am beyond frustrated and exhausted from this and I need some help!
Need Help with Wrong Measurements and Capacity Overcharge
I have a capacity overage of 152 cubic feet and an overcharge for $1500. But the products are tiny baby clothes that aren't more than 1cm in height folded neatly in poly bags. Amazon measured these clothes when they arrived at FBA (verified by the seller support people) and they were smaller than the remeasurement. I had these remeasured because I was incurring an overcharge for capacity overage for 37 cubic feet over capacity and since the clothes were showing as measuring larger than they really are, like someone bunched up the clothes in the middle of the bag and then measured the bag and the hump of no longer folded clothes in the center, when I asked them to remeasure they somehow grew even larger.
When Amazon "remeasured" them somehow they grew to 5cm high in thickness and now I am taking up 2.5 times the "space" I am supposed to at 152 cubic ft over, because each baby shirt is now the size of a 2 x 12 x 9 inch box. Which is outrageous and causing an outrageous fee - that is not only Unfair and Unethical, but the size they remeasured is flat out Untrue.
If I were to have these removed and sent back to me, it would cost even more than the overage fee, like nearly $3000! I spent my savings to start this clothing business and I don't have very much inventory as it is, I am trying to request a capacity increase to 260 cubic feet (which was originally 300 cubic ft and was dropped to 100) and have the clothing remeasured again, and they have denied me on the capacity request and haven't answered the re-remeasurement request. I tried to appeal, I am getting no where. It's not like it's thousands of capacity cubic feet like other sellers, I am not being treated equally even though I am equally invested, rather I am being stolen from.
I got on the phone with seller support and had to re explain the issue a total of SIX times because for some reason, every time I explained the issue, I was placed on hold and then promptly hung up on. What is going on??? I am beyond frustrated and exhausted from this and I need some help!
61 replies
Seller_LaR0wzinE1rAd
UPDATE: Amazon has agreed to override the 20 per month remeasurement rule and remeasure all of my products with a picture of the product lying flat before placing into the measurement scanning machine. About 200 of them.
They have given me one example of a pictures of my products in the scanner. Obviously it's NOT 1, 2, 3, or 4 inches high, and like some of the measurements were claimed, are also NOT 15.5 inches long or wide. Just like I have been insisting, and now here's the proof.
Not only is my apparel capacity off by more than 2.5 times the reality, but every FBA fee for every mismeasured SKU is more than 2.5 times what it should cost as well... also the aged inventory fee for such a LARGE item is outrageous.
These are baby clothes. The picture here is of a size 2T two piece pajama, for a little 2 year old baby. The fabric is bamboo viscose. It's thin silky material. It lays very flat in it's packaging. It's not a box. Also, you can see from the super crinkled up poly bag the way they have handled my products. These were perfect brand new un-crinkled nice clean smooth bags when they were sent in.
So the little crinkled up corner sticking up on the plastic bag also increases the size of the "box" to the height they didn't flatten completely, ? therefore I shall have to pay royally for every piece under this SKU and it will pretend to take up more than 2.5x the space in my capacity - the carelessness of handling the products in FBA is despicable!!!
I'll keep updating so everyone can see the outcome of this ...situation.
Seller_0qyRtqm32cQSi
I just opened 10 cases for our first 10 vacuum sealed units. Wish us luck
Seller_LaR0wzinE1rAd
Here's some more compelling evidence, along with some of the disturbing effects of mis-measuring my baby clothes.
I haven't sent anything into my Apparel section of FBA since August 6, 2023. I sent in all 110 cubic ft and did my best to get a business off the ground.
The clothing was measured on arrival to FBA and immediately they were off by a whopping 47 cubic ft.
So in December when they cut my capacity from 330 cubic ft to 113 cubic ft, I started getting worried but hadn't realized the full impact of the situation.
Now somehow even though I never sent in even one more piece of clothes to FBA, they GREW to 259 cubic ft.
Check out the MASSIVE baby shirts Large Standard fee for aged inventory. So if I happen to sell one of these shirts (currently listed at 19.99) Amazon takes $2.00 for the referral fee, $6.10 for the Large Standard tiny shirt FBA fee, 0.21 storage fee, and a $17.62 storage cost due to aged inventory? Leaving me with -$6.14.
SO I'M PAYING AMAZON TO GIVE AWAY MY CLOTHES FOR FREE?
What GIVES Amazon!! Please fix this! And FYI, to everyone, I am having a hard time moving forward since they took the pictures of the Gigantic Baby Clothes, I haven't gotten anywhere. We're waiting for the next response and the case has been open for two weeks with 4 pages of case correspondence, several phone calls and multiple chat sessions.
Seller_LaR0wzinE1rAd
Exactly the same on my end. How fair are they. They are stealing from us. I'm considering cutting my losses and just taking my stuff out. Total disappointment and I'll also be assessing arbitration options.
@Topher_Amazon - They closed my case today with no resolution. As usual, no one can count on Amazon to be honest or handle situations like this fairly. Can you please help me now?
Seller support just deflects everything and denies everything and never does anything positive come out of a request for help.
Here's the message I received today from seller support (and Expected to receive..) and as expected as well, they didn't address anything that I actually wrote to them about and made phone calling and chatting an absent option:
Greetings from Amazon,
Thank you for contacting Amazon Selling Partner Support. My name is Aman. I am a Resolution Specialist and I will be taking care of your case today.
I completely understand the urgency of getting this issue resolved, and I also empathize with the frustration it has caused. Kindly accept my apologies for the delay and for any inconvenience. Rest assured, we are working diligently in order to provide you the best outcome possible.
I understand you are stating that the carrier stated your products do not exceed 110 cubic feet when it was shipped to the US, however we are unable to manually update the dimensions of your listings based on this information or based on the other proofs you have provided. As per Amazon policy, products are measured using FC equipment when your inventory is stored at Amazons fulfillment centers and cannot be manually measured or manually updated.
I would like to inform you that measurements override cannot be performed as the products seems to have deformable/ loose plastic bag packaging which would lead to varying measurements every time the measurement is done.
To avoid variance in dimensions, ensure that the packaging does not have loose/extra packaging by using methods such as tight-fitting or vacuum-sealed polybags, or taped flaps.
Also, Kindly be noted that the capacity limit increase for the requested month has been denied.
Capacity limits are announced monthly. You will receive one capacity limit per sort type for each month. You can view your capacity limits and capacity usage in the Capacity Monitor at the bottom of the FBA dashboard https://sellercentral.amazon.com/fba/dashboard.
Maintaining enough inventory to cover between 30-60 days of your expected sales is a good guideline to help you reduce excess and improve sell-through. You can request additional capacity through the Capacity Manager for the upcoming month, at a reservation price that you select. If granted, you will have early access to that capacity, up to one month in advance. To learn more about the Capacity Manager, please visit the help page: https://sellercentral.amazon.com/help/hub/reference/GM6SJGQDA625AUCJ
Please note: If you are currently seeing an estimated overage fee on the capacity monitor, you need to take action to reduce your on-hand inventory to be within your allotted limits. You will be charged an inventory storage overage fee if you exceed your capacity limit at any point in the month.
I recognize that this is not the result that you were hoping for, but I want you to know that I did my best to provide you with the correct information based on our current policies. I appreciate your understanding in this matter. At this point, I will be resolving this case as no further action that can be taken at this time.
To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.
Were you satisfied with the support provided?
Yes
No
Thank you for selling with Amazon,
Aman A.
Amazon Resolution Specialist
Seller_LaR0wzinE1rAd
@Topher_Amazon Even Amazon Seller Support recognizes this fact so isn't it common sense that measuring this way is Not Accurate?
Quote from seller supports message:
Therefore they wont be helping with fair fees? How is this okay? This needs to be fixed immediately, it's unethical.
It was already measured on arrival before they mishandled it. Then they remeasured after mishandling to try to get thousands in fees. It's obviously intentional thievery at this point.
Seller_LaR0wzinE1rAd
Amazon ruined my products. We did a test buy to find out the way they have been handled and why remeasuring resulted in the "growth" of baby clothes and we found out why! They also REFUSE to remeasure properly and INSIST that they get to keep their mismeasurements and charge me for their mistakes.
Because Amazon's employees literally mangled our clothing bags by mishandling them with the utmost disregard and disrespect of my investment that I pay to have at the fulfillment centers. I want a reimbursement for the made up measurements and I want the large standards fixed into small standards.
Amazon DAMAGED my products and their packaging, and at this point, they can pay for all of the clothes and reimburse me for the damage of all of it.
I am not accepting these insane fees for the mismeasurements and mishandling of my products. I did NOT Send them in looking like this, I sent in brand new beautifully folded clothes in perfect poly bags.
Seller_LaR0wzinE1rAd
Still haven't gotten ANYWHERE with this remeasurement case. Amazon refuses to take responsibility for their improper measuring and keep insisting that I do not have any remeasurements left for this month.
In February when I initially asked, they remeasured my less than 100 cubic feet of merchandise at 255 cubic feet and refuse to correct their mistakes. I have been charged $1550 for the "over capacity fees" and am being charged a second $1550 in March as well. I am also being charged a Large Standard Fee for about 183 ASINs which also makes the Aged Inventory Fees Sky Rocket. This is literally robbery. I sent a small amount of products in that are tiny.
I did my own measurements of my test buy. As all can see here, my baby shirts are less than 1 CM high like I have been stating all along. They are NOT 1.5-4 INCHES high like Amazon's Measurements claim. I am feeling really frustrated that I am still having to fight for fairness on this.
Seller_0qyRtqm32cQSi
Thanks for providing this update. I wish I could help you in some way.
Have the cases that the mods looked at gone anywhere?
Seller_LaR0wzinE1rAd
Unfortunately @Topher_Amazon said he would help but has completely ignored this post since originally saying he'd help. And no other mods have stepped in.
I have continued this fight almost daily and they are currently putting me through an endless loop of "you have -213 remeasurements remaining for this month so we are closing the case without fixing our mistakes". Odd considering since there hasn't been a single remeasurement in March...
Are they helping you with your remeasurements? Any success?
Seller_LaR0wzinE1rAd
That's good you got them to show you pictures. They only showed me pictures the one time and since I haven't gotten anywhere with this.
If the laser in the cubiscan machine was so accurate, it would not take the highest height and apply it to the entire product, it would calculate the actual space it takes. Amazon needs to change the way they measure clothes because it's downright unfair. We already pay them for FBA services, why do we need to make our products "amazon proof" if Amazon wants the business... shouldn't they value our businesses that makes them money?
I do have an idea for "amazon proofing" future products though, instead of plastic bags, they could placed in card stock envelopes or something similar. What do you think about that?
