Amazon is accusing me of altering an invoice for brand approval
I sell a brand that I get from an authorized wholesaler who is authorized to provide inventory to resellers. I have submitted the legitimate, paid invoice from a recent restock that meets all Amazon requirements - recent, unaltered, commercial invoice, 100+ units, etc. They have been repeatedly rejecting it for a month with no explanation. I finally got an explanation today that says:
-- The provided documentation cannot be accepted due to potential document alterations identified in our verification process. To validate product legitimacy, submit authentic and unaltered documents.
This is not true. It is directly from the wholesaler. It's the paid commercial invoice they sent me as a PDF. They clearly have not contacted the wholesaler to verify. I'm in a doom loop. I've been selling this brand for years, and I always buy from this authorized wholesaler. What else can I do? Do I need to print it out and send a picture? They are not doing reasonable due diligence. Also, Amazon sells this product so they are profiting from blocking me. They are also accusing me of fraud. What the heck?
Amazon is accusing me of altering an invoice for brand approval
I sell a brand that I get from an authorized wholesaler who is authorized to provide inventory to resellers. I have submitted the legitimate, paid invoice from a recent restock that meets all Amazon requirements - recent, unaltered, commercial invoice, 100+ units, etc. They have been repeatedly rejecting it for a month with no explanation. I finally got an explanation today that says:
-- The provided documentation cannot be accepted due to potential document alterations identified in our verification process. To validate product legitimacy, submit authentic and unaltered documents.
This is not true. It is directly from the wholesaler. It's the paid commercial invoice they sent me as a PDF. They clearly have not contacted the wholesaler to verify. I'm in a doom loop. I've been selling this brand for years, and I always buy from this authorized wholesaler. What else can I do? Do I need to print it out and send a picture? They are not doing reasonable due diligence. Also, Amazon sells this product so they are profiting from blocking me. They are also accusing me of fraud. What the heck?
0 replies
Seller_nRFmxiQg4EGrw
My guess would be that the meta-data in the .pdf file has the flag set showing that it has been edited (probably from the distributor inputting prices, etc.).
Try printing it out, then scanning it; that will clear any flags in the metadata that might be causing problems.
Of course, this is only a guess.
Let us know if this (or anything else) works.
Seller_KLZvfQaDIKTst
Welp, the JPG didn't work. I guess I'll try scanning. This is so infuriating. The opacity of the process is throughly destructive for sellers. I think I spend most of my Amazon business time on these types of issues which shouldn't be issues.
Seller_KLZvfQaDIKTst
Does anyone think the bots or people responsible for this process are designed or incentivized to block sellers from selling products also sold by Amazon?
Seller_KLZvfQaDIKTst
This seems impossible. I have tried a JPG, a scan of the PDF, the PDF directly from the wholesaler. They keep saying it's altered, but it's not. They won't even contact the wholesaler to verify. I'm totally screwed and it's very frustrating. This isn't even an overseas, sketchy wholesaler. It's a legit USA company that sells loads of this product all over the USA. What am I supposed to do? I think I'm being blocked because I'm competing with Amazon.
Seller_KLZvfQaDIKTst
They are continuing to "review" a prior document I uploaded instead of reviewing the uneditable JPG I uploaded. Amazon - this is a deeply flawed system. Please fix it!
Manny_Amazon
Hello @Seller_KLZvfQaDIKTst,
I'm sorry you're running into this issue. If you could share your most recent case ID that is related to this, I'll review to see what options exist for escalation.
Regards,
- Manny
Seller_nRFmxiQg4EGrw
Um, I actually explained this in the post you are responding to! It's because the tag is set in the meta-data for the .pdf.
Seller_KLZvfQaDIKTst
Ghosted again. Amazon not following their own rules because they don't have to. No support, just bots. This is gatekeeping at its finest. You're welcome for the yacht, Jeff.
Seller_KLZvfQaDIKTst
So final update here. Amazon refused to help. My invoices are legitimate and documentation is clean with no metadata. Amazon is stopping me from selling a brand they sell because of competition. It's an antitrust violation and likely illegal. But since they have all the power, there will be no legal repercussions for them. "We are here to support you in selling on Amazon." Lies.
