My account has been deactivated and these sentences appear when I click Reactivate my account
✔️ I confirm that I have changed the login email on file for my account to a new email address and have confirmed that the mobile numbers on file are accurate.
✔️ I confirm that I have changed the password for my account to a new, unique, password that is not used for any other purpose except Amazon.
✔️ I confirm that I have completed a virus scan to ensure that the device I access my account with is not infected with malware.
✔️ I confirm that I have checked the details of my account and they are up to date or have been corrected to remove the unauthorized changes, with specific attention to Storefront Name and Details, Listings and Orders, Notification Preferences, and Secondary User Permissions.
✔️ I confirm that I will not share my credentials with others and that only I will have access to the account.
✔️ I agree to maintain the secrecy and security of my Account Identifiers and Credentials and that I am solely responsible for all activities that occur on my seller account. I will report unauthorized access immediately to Amazon.
✔️ I acknowledge that Amazon is not responsible for unauthorized use of my Account Identifiers and Credentials.
✔️ I acknowledge that Amazon may permanently deactivate my account if further unauthorized access results in my account violating any of Amazon’s policies.
There is a box next to each sentence that I must check.
I need help, please, to reactivated my account
My account has been deactivated and these sentences appear when I click Reactivate my account
✔️ I confirm that I have changed the login email on file for my account to a new email address and have confirmed that the mobile numbers on file are accurate.
✔️ I confirm that I have changed the password for my account to a new, unique, password that is not used for any other purpose except Amazon.
✔️ I confirm that I have completed a virus scan to ensure that the device I access my account with is not infected with malware.
✔️ I confirm that I have checked the details of my account and they are up to date or have been corrected to remove the unauthorized changes, with specific attention to Storefront Name and Details, Listings and Orders, Notification Preferences, and Secondary User Permissions.
✔️ I confirm that I will not share my credentials with others and that only I will have access to the account.
✔️ I agree to maintain the secrecy and security of my Account Identifiers and Credentials and that I am solely responsible for all activities that occur on my seller account. I will report unauthorized access immediately to Amazon.
✔️ I acknowledge that Amazon is not responsible for unauthorized use of my Account Identifiers and Credentials.
✔️ I acknowledge that Amazon may permanently deactivate my account if further unauthorized access results in my account violating any of Amazon’s policies.
There is a box next to each sentence that I must check.
I need help, please, to reactivated my account
18 replies
Atlas_Amazon
Hello @Seller_uiQEJGOTFGct5
Thank you for the information provided regarding the information you have received when attempting to resolve the account restrictions. I have gone ahead and transferred information of yours to another team for further review.
As of now, we do not have any updates on this situation, but we will continue to monitor on your behalf. Please continue to utilize this thread if you receive any updates regarding this.
Best,
Atlas
Atlas_Amazon
Hello @Seller_uiQEJGOTFGct5
I wanted to follow up as our teams did confirm that messaging should have been provided to you on 9/29/24 that includes details regarding the current status of the account. Can you confirm if you have received this messaging? Do you have the information that they requested from you? We encourage you to review and follow up on this thread regarding what you have available. @Seller_3Kk00G5Uh5fZl, we encourage you to create a thread of your own so we may better assist you.
Best,
Atlas
Seller_3Kk00G5Uh5fZl
Thank you for responding I received an email requesting submit information for verification regarding my account. I completed the verification process look forward to getting some
Seller_uiQEJGOTFGct5
hello @Atlas_Amazon received a notification asking for this information. I submitted an electricity bill that includes all the requirements and added a valid credit card to my file but it was declined multiple times and I get this response We completed our evaluation of your submission. We do not have enough information to remove the violation at this time.
Can you help me?
Hello,
Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.
Why did this happen?
We were unable to complete the review because you did not provide the documents required for the appeal.
How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service
The document must meet the following requirements:
-- It must contain the following information: your name and address, the service provider's name and additional information such as the date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
-- Your name and address must be visible and match the name and address that you entered in Seller Central.
-- It must have been issued in the last 90 days.
-- It must be a full page and unobstructed, including the document corners.
-- It must have a high definition and be clear and readable. The required information must be visible and in focus.
-- It must be authentic and unaltered.
-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
-- It must not be a screenshot.
-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
-- It must be a PDF, JPG, PNG, or GIF file.
Atlas_Amazon
Hello @Seller_uiQEJGOTFGct5
Thank you for the follow up details regarding the messaging that was provided to you. I understand that our team is looking to complete verification with you, and has requested for you to provide a valid utility bill or business license. Do you have any other documents outside the electricity bill that has matching information that you could provide? Our team will need to be able to verify the address and identity information utilizing the provided document.
If they are unable to do so or identify any discrepancies, they will be obligated to reject the documentation. Have you attempted another submission as of now? Please be aware that if you cannot provide sufficient documentation, we cannot guarantee a resolution will be available.
We do encourage you to continue to refer to this thread if you receive any additional updates on this situation so we may provide additional guidance.
Best,
Atlas
Seller_uiQEJGOTFGct5
hello @Atlas_Amazon
I also submitted a water bill, a gas bill, and a bank letter, and all of this was rejected. Is it possible for me to submit my national ID card or passport?
Seller_uiQEJGOTFGct5
hello @Atlas_Amazon
Can you help me
I also submitted a water bill, gas bill and bank letter, all of which were rejected. Is it possible for me to submit my national ID or passport?
Atlas_Amazon
Hello @Seller_uiQEJGOTFGct5
I understand that you have had your water and gas bill rejected. Thank you for the clarification regarding the documents you have attempted to provide. It is important to ensure that you are providing the documents that our team are requesting.
If you provide anything outside of what is in the notification, we cannot guarantee that it will be considered for the removal of the restrictions. I understand this may not be feasible if you had the other utility documents rejected. Do you have any kind of internet service or cell phone bill that you could provide?
We appreciate you continuing to refer to this thread for support.
Best,
Atlas
Seller_uiQEJGOTFGct5
hi @Atlas_Amazon
Sorry for the long post
Is the vendor support team not accepting utility bills now or are my bills being rejected for some other reason?
And do they only accept telecom bills like landline or mobile bills?
Seller_uiQEJGOTFGct5
To reactivate your account, please ensure you have a valid credit card on file and provide one of the following documents: -- Business License if required -- Dated utility bill for gas, natural gas, electricity, water, mobile phone, landline phone or
I have also submitted a water bill, gas bill and bank letter each time, and they have all been rejected. Is it possible for me to submit my National ID or Passport? And why are they also rejected without any reason?
Can anyone help with this?
