My account has been deactivated and these sentences appear when I click Reactivate my account
✔️ I confirm that I have changed the login email on file for my account to a new email address and have confirmed that the mobile numbers on file are accurate.
✔️ I confirm that I have changed the password for my account to a new, unique, password that is not used for any other purpose except Amazon.
✔️ I confirm that I have completed a virus scan to ensure that the device I access my account with is not infected with malware.
✔️ I confirm that I have checked the details of my account and they are up to date or have been corrected to remove the unauthorized changes, with specific attention to Storefront Name and Details, Listings and Orders, Notification Preferences, and Secondary User Permissions.
✔️ I confirm that I will not share my credentials with others and that only I will have access to the account.
✔️ I agree to maintain the secrecy and security of my Account Identifiers and Credentials and that I am solely responsible for all activities that occur on my seller account. I will report unauthorized access immediately to Amazon.
✔️ I acknowledge that Amazon is not responsible for unauthorized use of my Account Identifiers and Credentials.
✔️ I acknowledge that Amazon may permanently deactivate my account if further unauthorized access results in my account violating any of Amazon’s policies.
There is a box next to each sentence that I must check.
I need help, please, to reactivated my account
My account has been deactivated and these sentences appear when I click Reactivate my account
✔️ I confirm that I have changed the login email on file for my account to a new email address and have confirmed that the mobile numbers on file are accurate.
✔️ I confirm that I have changed the password for my account to a new, unique, password that is not used for any other purpose except Amazon.
✔️ I confirm that I have completed a virus scan to ensure that the device I access my account with is not infected with malware.
✔️ I confirm that I have checked the details of my account and they are up to date or have been corrected to remove the unauthorized changes, with specific attention to Storefront Name and Details, Listings and Orders, Notification Preferences, and Secondary User Permissions.
✔️ I confirm that I will not share my credentials with others and that only I will have access to the account.
✔️ I agree to maintain the secrecy and security of my Account Identifiers and Credentials and that I am solely responsible for all activities that occur on my seller account. I will report unauthorized access immediately to Amazon.
✔️ I acknowledge that Amazon is not responsible for unauthorized use of my Account Identifiers and Credentials.
✔️ I acknowledge that Amazon may permanently deactivate my account if further unauthorized access results in my account violating any of Amazon’s policies.
There is a box next to each sentence that I must check.
I need help, please, to reactivated my account
18 replies
Atlas_Amazon
Hello @Seller_uiQEJGOTFGct5
Thank you for the information provided regarding the information you have received when attempting to resolve the account restrictions. I have gone ahead and transferred information of yours to another team for further review.
As of now, we do not have any updates on this situation, but we will continue to monitor on your behalf. Please continue to utilize this thread if you receive any updates regarding this.
Best,
Atlas
Atlas_Amazon
Hello @Seller_uiQEJGOTFGct5
I wanted to follow up as our teams did confirm that messaging should have been provided to you on 9/29/24 that includes details regarding the current status of the account. Can you confirm if you have received this messaging? Do you have the information that they requested from you? We encourage you to review and follow up on this thread regarding what you have available. @Seller_3Kk00G5Uh5fZl, we encourage you to create a thread of your own so we may better assist you.
Best,
Atlas
Seller_uiQEJGOTFGct5
hello @Atlas_Amazon
I also submitted a water bill, a gas bill, and a bank letter, and all of this was rejected. Is it possible for me to submit my national ID card or passport?
Seller_uiQEJGOTFGct5
hello @Atlas_Amazon
Can you help me
I also submitted a water bill, gas bill and bank letter, all of which were rejected. Is it possible for me to submit my national ID or passport?
Atlas_Amazon
Hello @Seller_uiQEJGOTFGct5
I understand that you have had your water and gas bill rejected. Thank you for the clarification regarding the documents you have attempted to provide. It is important to ensure that you are providing the documents that our team are requesting.
If you provide anything outside of what is in the notification, we cannot guarantee that it will be considered for the removal of the restrictions. I understand this may not be feasible if you had the other utility documents rejected. Do you have any kind of internet service or cell phone bill that you could provide?
We appreciate you continuing to refer to this thread for support.
Best,
Atlas
Seller_uiQEJGOTFGct5
hi @Atlas_Amazon
Sorry for the long post
Is the vendor support team not accepting utility bills now or are my bills being rejected for some other reason?
And do they only accept telecom bills like landline or mobile bills?
Seller_uiQEJGOTFGct5
hello @Atlas_Amazon
Amazon team requested one of these documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service
Is it possible to send a ( commercial register ) to verify my name and address?
Seller_gpXcjy6JK6wBA
Hello
Did you able to solve the problem. I have the same problem. My account verified. Uploaded all documents needed. I need to prepare a plan of action but don`t know the issue.
Seller_uiQEJGOTFGct5
To reactivate your account, please ensure you have a valid credit card on file and provide one of the following documents: -- Business License if required -- Dated utility bill for gas, natural gas, electricity, water, mobile phone, landline phone or
I have also submitted a water bill, gas bill and bank letter each time, and they have all been rejected. Is it possible for me to submit my National ID or Passport? And why are they also rejected without any reason?
Can anyone help with this?
