My product was recently flagged as a skin-whitening item and deactivated, despite being a 100% plant-based face serum made entirely from natural oils. It contains no skin-lightening agents such as hydroquinone, kojic acid, or arbutin.

I submitted an appeal, clearly listing all ingredients and confirming that none have any skin-whitening function. However, the appeal was unsuccessful. I’ve reached out to skin-whitening@amazon.com, but the responses lack detail—only stating that it falls under the "skin whitening" classification without further explanation.

Has anyone else faced this issue? How did you resolve it?

Is there a specific scientific or compliance standard Amazon is using to classify these products—even when there are no whitening agents present?

I’d truly appreciate any insights or success stories. This process has been frustrating, and I’d love to hear how others have navigated it.