Seller Fufilled Prime Speed Metric not working
I am getting 0% showing for my 1 day and 2 day speed metric this week. Which is incorrect. Anyone else noticing this problem?
Seller Fufilled Prime Speed Metric not working
I am getting 0% showing for my 1 day and 2 day speed metric this week. Which is incorrect. Anyone else noticing this problem?
14 replies
Seller_PCshC7t8gZjqm
Yes, us, too.
Amazon appears to be padding delivery estimates. We looked at our listings Mon-Wed this week and couldn't find any listings showing 1-day delivery, even if trying to ship to the same 5-digit zip code as the DC.
The "Speed metric" section of SFP metrics mentions only items with delivery estimates being padded are excluded from the metric. Thus, by padding seemingly every ASIN that would normally have show 1- or 2-day deliveries, our Speed metrics are showing 0% 1- or 2-day.
Such garbage. Just make the week not count at all instead of this. We don't control FedEx's capacity, Amazon's padding, etc. It is crazy to penalize us for things we can't control.
Seller_VLB93SOhkHsZs
Complete BS. I 'failed' my Prime Trial due to this nonsense. 100% of my packages shipped on time, 100% arrived on time, all with Amazon shipping and zero cancelations. Yet this BS metric screwed me from having a Prime badge and cost me hundreds of orders.
I was prime FOR YEARS! Just happened to lose the status due to 1 day when UPS never showed up to get the daily shipments.
Christine_Amazon
Hello @Seller_52kJxnO2pB65G
Christine here from Amazon Forums.
Thank you for posting about this issue here.
Can you along with @Seller_PCshC7t8gZjqm, @Seller_uFy9zu0MEEOwVand @Seller_VLB93SOhkHsZs add the case ID with our seller support team.
I will be waiting for your reply.
Christine.
