Account Deactivated | New Account | Section 3
My account was never activated and this is the notification i have:
Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.
We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
<URL>
If you have questions about our policies or the required information, you can contact us:
<URL>
Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
<URL>
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement
To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
<URL>
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Account Deactivated | New Account | Section 3
My account was never activated and this is the notification i have:
Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.
We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
<URL>
If you have questions about our policies or the required information, you can contact us:
<URL>
Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
<URL>
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement
To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
<URL>
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
5 replies
Seller_NbYSGJ8Tehgbv
This is a notification you receive when Amazon cannot reactivate your account with the information given. For some reason, the documents you are providing are not being accepted.
Emet_Amazon
Hello @Seller_Cpe5kHFnCg1oq
Thank you for posting your concerns with your account deactivation.
As noted the notice you're providing here only reference the sections 3 and providing a general dispute only path forward. Can you advise on the exact reason why the account was deactivated? Could you provide the original notice here? Section 3 is a rather big subject an can include concerns of verification up to concerns of intellectual properties, supply chain and other subjects. Once we have more information on your particular concern we can offer more direct guidance.
Since these situations are a dispute only scenario, if the originally requested information is not available or does not exist, the account may not be eligible for reactivation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_Cpe5kHFnCg1oq,
Thank you for following up with your notification.
Hi, here is the first ever msg from Amazon. However i have given them all the documents that were not even ever asked for. They just keep rejecting everything with a generic reply.
Not sure if they need my document or the company utility bill.
As stated in the notice, the utility bill is required to match the information used to register your account. The question I would have surrounding this is what did you use? Did you register a business and have a local office or warehouse? Are you using a physical address or a virtual address? Virtual addresses regardless of "utility bills" cannot be fully verified and will result in deactivation or other verification concerns.
You will need to ensure the information used to register the account 100% matches your utility bill down to grammatical checks and any abbreviations.
If your account and document information does not match, or if you were using a virtual address, you will need to update your account information to properly register the account so it can be verified with the documentation available.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
