A-to-z claim upheld even though we used Buy Shipping.
An order was shipped via FedEx using Buy Shipping and the tracking details ceased to update along the route (presumably lost). We directed the customer to file for a refund (which is an a-to-z claim) and it was granted, but Amazon charged us for the order and impacted our ODR. The whole point of Buy Shipping is prevent this. FedEx tracking 282554124878 shows the tracking details on their site (Dec 2nd to Dec 9th), but the window on Amazon when clicking on the tracking number only shows the initial tracking detail on Dec 2nd. We have two more claims like this currently being reviewed as well (that is, undelivered orders for which we were charged and hit on ODR despite having used Buy Shipping). What's next?
A-to-z claim upheld even though we used Buy Shipping.
An order was shipped via FedEx using Buy Shipping and the tracking details ceased to update along the route (presumably lost). We directed the customer to file for a refund (which is an a-to-z claim) and it was granted, but Amazon charged us for the order and impacted our ODR. The whole point of Buy Shipping is prevent this. FedEx tracking 282554124878 shows the tracking details on their site (Dec 2nd to Dec 9th), but the window on Amazon when clicking on the tracking number only shows the initial tracking detail on Dec 2nd. We have two more claims like this currently being reviewed as well (that is, undelivered orders for which we were charged and hit on ODR despite having used Buy Shipping). What's next?
3 replies
Seller_Sram36TnVt73c
Your label was created on 12/2 but the first acceptance scan is 12/6....what date were you supposed to ship by?
what did the rejection say when you appealed?
Seller_C5AB8xWOVxurd
It was shipped a day late, which seems to be why it was not covered. Thank you for pointing that out. The rejection was boilerplate and made no mention of it. Would be helpful if they could at least type a second sentence. Thanks again.
Joey_Amazon
Hey @Seller_C5AB8xWOVxurd,
Appreciate you taking the time to post here at the forums!
Please share the Claim Id associated with this case. I would like to take a look and determine what options you might have.
Thanks,
Joey
