No one showing up for Amazon Verification Interview
Our account was deactivated after 1 complaint of inauthentic products, I have submitted all docs, invoices etc showing that we are authorized distributors of the product. Now at 60 days they scheduled me for a Verification Interview via zoom, I have uploaded all docs again and now 3x I have waited i the zoom waiting room for 2.5 hrs each time and no one has ever showed up for my interview. Now I am receiving emails from amazon saying that if I do not uploaded the requested docs in the next 5 days all my inventory 40k+ will be destroyed.
I am at a loss on what to do here- I have provided all requested documents and now they don't show up and want to destroy my inventory
No one showing up for Amazon Verification Interview
Our account was deactivated after 1 complaint of inauthentic products, I have submitted all docs, invoices etc showing that we are authorized distributors of the product. Now at 60 days they scheduled me for a Verification Interview via zoom, I have uploaded all docs again and now 3x I have waited i the zoom waiting room for 2.5 hrs each time and no one has ever showed up for my interview. Now I am receiving emails from amazon saying that if I do not uploaded the requested docs in the next 5 days all my inventory 40k+ will be destroyed.
I am at a loss on what to do here- I have provided all requested documents and now they don't show up and want to destroy my inventory
1 reply
Emet_Amazon
Hello @Seller_RDJNlbRZ71Wjb,
Thank you for posting your concerns surrounding your account deactivation and the video call.
Regarding your video call, I have followed up with the appropriate teams who advised sending a new notice earlier today. Can you confirm if you have received this updated link to schedule a new video call?
This video call may be required for the reactivation of the account, I would ask that you provide your original deactivation notice so that we can confirm the exact issues surrounding your situation.
As an additional note on the video call, there should also be a direct email provided in the notification such as disbursement-appeals@amazon.com. You can email this team and express your situation such has the failure to appear for the video call. This will allow the appropriate teams to look further into the situation and ensure a proper follow up is make and a new link is sent out.
When you're providing your invoices and other related documentation, have you confirmed that your documents meet our invoice requirements listed in our responsible sourcing help page? Did you obtain a letter of authorization from the brand prior to listing and selling these products?
Where are you sourcing from, have you confirmed the supplier is an authorized distributor for the brand, additionally did you confirm their authorization with the brand?
So you are aware, if we're unable to verify the documentation provided, the account may not be eligible for reactivation at this time as this situation is a dispute only scenario. This means that only the requested documentation will validate that there were no issues or concerns, and shows proof of compliance.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
