Now provide more often feedback about your support case
Based on the suggestions from sellers like you, we’re changing the way we collect your feedback.
You can now give feedback after each email interaction with our support associates, even before your case is resolved. You can rate your satisfaction with the support you received and provide details in your own words.
Your feedback will help us improve support resources such as training, communication, and features.
To give feedback, click the survey link in the email you receive at the end of your support experience.
Now provide more often feedback about your support case
Based on the suggestions from sellers like you, we’re changing the way we collect your feedback.
You can now give feedback after each email interaction with our support associates, even before your case is resolved. You can rate your satisfaction with the support you received and provide details in your own words.
Your feedback will help us improve support resources such as training, communication, and features.
To give feedback, click the survey link in the email you receive at the end of your support experience.
1 reply
Seller_s0XuIchHo2vTc
That's great news that amazon is willing to train their teams on communications. I believe many of us sellers struggle with generic replies where usually communication leads to no result; only after few attempts or weeks the resolution is finally found, this could have been sorted much faster if the responses were more human, not copy paste generic replies. Seller Support Team needs to understand that dissatisfaction with generic replies will lead to more communication and frustration and work on both sides. If this will be improved there will be less work for each case. Thank you and hope this will improve someday.
