Can You Use Photos of Shipment Contents IN THE BOX to Prove What You Sent FBA?
I didn't hope it would come to this, but if you can provide a photo of a shipment and its contents, can this successfully be used to prove what you sent FBA? What else should be in the photo, if anything?
We're having a problem with counts, and maybe this would help them, in particular when half the box contents are not counted, and FBA closes the shipment, with no research possible which is really annoying.
Maybe a photo would help? I know Amazon has photos of everything, and weighs things to the 8th place. maybe they want us to do the same.
Can You Use Photos of Shipment Contents IN THE BOX to Prove What You Sent FBA?
I didn't hope it would come to this, but if you can provide a photo of a shipment and its contents, can this successfully be used to prove what you sent FBA? What else should be in the photo, if anything?
We're having a problem with counts, and maybe this would help them, in particular when half the box contents are not counted, and FBA closes the shipment, with no research possible which is really annoying.
Maybe a photo would help? I know Amazon has photos of everything, and weighs things to the 8th place. maybe they want us to do the same.
17 replies
Dominic_Amazon
Hi @Seller_n1mh65Ij2NT7L,
You can use them but they are not required. The below needs to be provided:
Proof of inventory ownership including the date of purchase/packing, product names, and quantity such as
- a signed packing slip if you are the manufacturer with the shipment or purchase order ID
- an invoice from a supplier including the full name and address of the invoice issuer and of the purchaser
Proof of delivery, which, for LTL or FTL shipments, will be the bill of lading showing
- the number of boxes in the shipment
- the total weight when picked up by the carrier
- an Amazon stamp confirming the shipment was received and signed for at the fulfillment center
If you would like to include a picture you can and it won't hurt, however the team will be more concerned with the documents above.
Best,
Dominic
Seller_TZKEXpYtDA1xL
You can try, but it hasn't worked for me, but my shipments are only a single box at a time. They want invoices, etc.
Seller_RSQuhWLLYCSza
packing slip is what you actually need
Seller_n1mh65Ij2NT7L
Adding insult to injury, I just had to take an AMAZON test over the MIA four items. We shipped nine of a slower moving item, they claimed we shipped four, even though the box weight, which is real.. not from a template, indicates NINE. I guess out of hundreds of shipping plans a year, we'll have to eat this one. Not that much money. NO system is perfect. It's just something we have to deal with. We're NOW taking photos of every mixed SKU non-case lot shipment, at least to be able to show *WE were right.* :) Whether or not they accept these at all remains to be seen.
I can understand Amazon's position. There's so many people out there trying to scam them, they don't trust anyone. Even though the box size and the box weight supports our claim, WE take the test.
Seller_GwbAier98THqy
The method of using photos to prove quantities or contents is ineffective. The only effective way is to use one box per SKU, preferably in whole numbers, and arrange them neatly to facilitate the Amazon warehouse staff in inventory counting.
Seller_7cuOxUam0oN6W
I was taking pictures and videos of all my shipments for months. Then I had some quantity received issues. I send in the pictures and they never once helped. Even though you could clearly see 10 of an item on the top when they said there was only 1. So, I stopped wasting my time taking pictures. I just live with the fact that inventory will be lost at my expense and consider it a business cost.
Seller_Xu6SCMFzvUorn
Depends on if you are the customer or seller. My experience has been if you are the customer amazon will absolutely beleive everything you say, no questions asks, no proof just your word. If you are the seller you will be required to send document after document, photos, your id, your blood type, your childrens social secutity number and it still will not be enough and they will not accept anything from you as the seller. It is the amazon way.
Seller_yYmMTCwJZOpvV
Just you know we had a group of 6 resellers come to our store every Thursday they all do fba and all praised how great it is. In last 3 years they all quit from constant lost packages fba cant find orders or whole box of items sent out gone. Also all the new fees on top of new fees. These sellers were doing fba when it started out. So if you have the space i recommend doing fbm.