Stockton FBA Warehouse (SCK4) will not accept USPS Deliveries
When shipping via USPS, Amazon will require what we send inventory to the SCK4 warehouse in Stockton, CA. Unfortunately, this warehouse rejects all USPS shipments as the USPS delivery trucks are not allowed to access the facility.
Other posts on the Seller Forums also confirm that USPS shipments are not accepted at SCK4.
Here is the tracking message when our shipment arrived to SCK4:
- May 03, 2024 07:28:00 AM - Stockton CA US - Customer refused delivery because package was not wanted.
Amazon refuses to take responsibility for the shipping cost since this is not a "Partnered Carrier" even though they require us to send inventory to a fulfillment center that does not accept small parcel USPS shipments.
We ship from Hawaii and Amazon does not provide Partnered Carrier options for our state.
My Case ID is: 15236247221
Any suggestions how to get past the canned response from Amazon Seller Support?
Stockton FBA Warehouse (SCK4) will not accept USPS Deliveries
When shipping via USPS, Amazon will require what we send inventory to the SCK4 warehouse in Stockton, CA. Unfortunately, this warehouse rejects all USPS shipments as the USPS delivery trucks are not allowed to access the facility.
Other posts on the Seller Forums also confirm that USPS shipments are not accepted at SCK4.
Here is the tracking message when our shipment arrived to SCK4:
- May 03, 2024 07:28:00 AM - Stockton CA US - Customer refused delivery because package was not wanted.
Amazon refuses to take responsibility for the shipping cost since this is not a "Partnered Carrier" even though they require us to send inventory to a fulfillment center that does not accept small parcel USPS shipments.
We ship from Hawaii and Amazon does not provide Partnered Carrier options for our state.
My Case ID is: 15236247221
Any suggestions how to get past the canned response from Amazon Seller Support?
3 replies
Seller_lqqXkesClUL1Z
Here is the Seller Support response:
Amazon
09:56 PM
05/09/2024
Hello from Amazon Selling Partner Support,
I understand that you are contacting us regarding your Shipment ID: FBA17Z60F3ZC, since it was rejected by the Fulfillment Center.
Upon checking on our resources, in this shipment you didn't use a partnered carrier, as per Amazon's policies you will need to connect with your carrier for any rejection information, since we don't have the specific reason.
Please contact your carrier directly to know the reason why your shipment was rejected in the warehouse.
Selling partner support will not be able to provide any further information.
You can try to contact the carrier using the following link:
We realize this may not be the resolution you were expecting, and apologize for any frustration this may cause.
We appreciate your cooperation and understanding and it’s been my pleasure assisting you.
To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.
Were you satisfied with the support provided
Seller_z3XfkorVSmnEY
You may want to look at shipping to someone in the lower-48 and then have them forward the boxes to FBA via UPS Ground. I don't know how much that would add to your costs or if it would be worth it or not.
Bryce_Amazon
Greetings @Seller_lqqXkesClUL1Z,
Thanks for taking the time to post. As you mentioned, this is an issue that has arisen in the past, due to Hawaii not being eligible for Partner Carriers. Do you know if USPS attempted to schedule delivery with the FC?
- Bryce
