Amazon Account deactivated under section 3
Hello,
Your Amazon.sa seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. This may take up to 90 days, but funds may be held longer. Please dispatch any open orders to avoid further impact to your account.
Why is this happening?
You have a separate account R+group313 which was enforced for violating one of our policies. As a result, you may no longer use the Aboodi_KSA Selling account to sell on Amazon.sa.
How do I reactivate my account?
In order to reactivate this selling account, Aboodi_KSA, please follow the below steps:
1. You must first reactivate the account associated with R+group313 by submitting an appeal. Please follow the instructions in the communication received for that account.
2. Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, Aboodi_KSA, by using this linkWhen submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.
What if I don’t own the account – R+group313 ?
If you believe you do not own the other account, please follow the below steps:
1. If you once owned the account/were a rights owner but no longer own it/no longer have account rights, please submit an appeal following this /sellercentral.amazon.sa/performance/notifications and provide supporting documentation to show that you no longer own it/no longer have any relationship to this account. Supporting documentation may include sales deed, purchase agreement, or business transfer agreement, contract termination, etc.
2. If you do not recognise the above account and believe this de-activation was in error, please submit an appeal following this and confirm that this account does not belong to you. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.
What happens if I do not send the requested information?
If you do not provide a valid appeal or choose not to appeal the deactivation, after 90 days following this notification you may separately request a funds disbursement by contacting disbursement. We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent or illegal activity or have abused our systems or repeatedly violated the policies that protect our customers and selling partners, we may withhold some or all of the funds in your account.
Regards,
Seller Performance Team
I have started selling on Amazon around 2 months ago when i created my first account which was RGroup313 this account was having some issues that i cannot sell on the marketplace where i live in Saudi Arabia then i left the account as it is and i created a new account after 2 months of having great sale now this account and previous account both have been deactivated for linking the both accounts even though i have not logged in to my previous account RGroup313 from 2 months even i have not listed a single product
Amazon Account deactivated under section 3
Hello,
Your Amazon.sa seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. This may take up to 90 days, but funds may be held longer. Please dispatch any open orders to avoid further impact to your account.
Why is this happening?
You have a separate account R+group313 which was enforced for violating one of our policies. As a result, you may no longer use the Aboodi_KSA Selling account to sell on Amazon.sa.
How do I reactivate my account?
In order to reactivate this selling account, Aboodi_KSA, please follow the below steps:
1. You must first reactivate the account associated with R+group313 by submitting an appeal. Please follow the instructions in the communication received for that account.
2. Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, Aboodi_KSA, by using this linkWhen submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.
What if I don’t own the account – R+group313 ?
If you believe you do not own the other account, please follow the below steps:
1. If you once owned the account/were a rights owner but no longer own it/no longer have account rights, please submit an appeal following this /sellercentral.amazon.sa/performance/notifications and provide supporting documentation to show that you no longer own it/no longer have any relationship to this account. Supporting documentation may include sales deed, purchase agreement, or business transfer agreement, contract termination, etc.
2. If you do not recognise the above account and believe this de-activation was in error, please submit an appeal following this and confirm that this account does not belong to you. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.
What happens if I do not send the requested information?
If you do not provide a valid appeal or choose not to appeal the deactivation, after 90 days following this notification you may separately request a funds disbursement by contacting disbursement. We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent or illegal activity or have abused our systems or repeatedly violated the policies that protect our customers and selling partners, we may withhold some or all of the funds in your account.
Regards,
Seller Performance Team
I have started selling on Amazon around 2 months ago when i created my first account which was RGroup313 this account was having some issues that i cannot sell on the marketplace where i live in Saudi Arabia then i left the account as it is and i created a new account after 2 months of having great sale now this account and previous account both have been deactivated for linking the both accounts even though i have not logged in to my previous account RGroup313 from 2 months even i have not listed a single product
2 replies
Ash_AMZ
Hello @Seller_4ucFKz9h3bV9X,
It has been understood that your account has been suspended due to its association with another account that has breached one of our policies. So, It's very necessary to reactivate your initial or primary account through the submission of an appeal.
Please examine the performance notification to understand the reason for deactivation and attempt to reactivate it accordingly. Once your alternate marketplace Primary account is reinstated, you can proceed to submit your appeal from your current account and affirm that the policy violations in the other marketplace account has been resolved.
In case you require additional assistance, feel free to post your query here, and either we or any of the Sellers on the forum will be happy to assist you.
Regards,
Ash.
