Humble Request for Removal of Unjustified 1 Star Feedback Case id:17275598061
Dear Amazon Seller Support Team,
I hope this message finds you well. I write to you with humble sincerity regarding a customer feedback issue that has deeply troubled my shop
A crazy customer left a 1 star just after order created.112-1466906-1364264
It’s super frustrating because she just want to cancel the order.
And she never contacted me with any email or cancellation request before the one star. I cancelled order AND refunded for her.
We've attempted removal through Feedback Manager but continue shows”not in violation of our guidelines and has been retained.”
Would be grateful if you could help me remove this unfair one star.
Respectfully,
Joyce
Humble Request for Removal of Unjustified 1 Star Feedback Case id:17275598061
Dear Amazon Seller Support Team,
I hope this message finds you well. I write to you with humble sincerity regarding a customer feedback issue that has deeply troubled my shop
A crazy customer left a 1 star just after order created.112-1466906-1364264
It’s super frustrating because she just want to cancel the order.
And she never contacted me with any email or cancellation request before the one star. I cancelled order AND refunded for her.
We've attempted removal through Feedback Manager but continue shows”not in violation of our guidelines and has been retained.”
Would be grateful if you could help me remove this unfair one star.
Respectfully,
Joyce
7 replies
Seller_VkNVsEVYEtxgv
I would greatly appreciate it if anyone could help me
@Christine_Amazon
@Josh_Amazon
@Ricardo_Amazon
@Roberto_Amazon
@KJ_Amazon
@Jameson_Amazon
Xander_Amazon
Hi Joyceeee - Have you tried messaging the buyer?
Seller_Tbny0fDxQrHxH
I don't think it's a good idea to leave a response until you have exhausted all avenues of correction. Asking what provoked the customer will be seen as confrontational, as well.
I understand your frustration. You need to keep appealing this until they tell you no more appeals.
Seller_YBfUTeoG971hG
Putting your response under their feedback does nothing since once they have left feedback, they never look at it again. You have to contact the buyer through the Amazon messaging system.
