We lost our 3th A-Z claim for same order. First 2 claim was denied for customer but last one granted and counted against our ODR. Customer refunded on our behalf by A-Z team.

Amazon policies says, sellers can wait to complete return progress until they get the product back. For our situation, its certain to see that we still didnt get the item back, its on hold by customs because of customer didnt affix proper documents onto box. Now, customer has money, we dont know If we can get the item because of missing documents and its possible for customer to get the item back due to missing document.

Before that decision, we created case and asked If we have the right to wait for refund, seller support confirmed that we can wait. (Case ID;11060500542)

Our 2 appeal denied, we created new case but same answers always. How can we be sure that If the box is empty or not? Customer's first 2 A-Z denied because she couldnt provide any Proof of Delivery to the team. She lied about like If we get the item back but no refund.

I dont know If some mod can help me here but, this is so unfair and against Amazon policies.

A-Z Case ID;11070777832 (Tracking Info is attached, its too easy to see we didnt get it yet, team refuses to refund our money!)