I’m Losing Hope – Repeated False Trademark Complaints Destroying My Business. Please Help.
Referred: Complaint ID: 17796546381
Hi fellow sellers,
I’m reaching out in a state of exhaustion and sadness. My small business has been suffering from repeated false intellectual property complaints submitted by someone pretending to be the trademark owner of the product I legally sell.
I have a signed Letter of Authorization from the actual brand owner and manufacturer. I’ve submitted it many times along with the trademark registration and all supporting documentation. Despite this, Amazon has removed my listings again and again based on what seems to be an automated system that doesn’t recognize that I am the authorized seller.
Even worse, I’ve noticed that Amazon’s responses are confusing me with the person filing the complaints, calling me by their name in their replies — as if I’m the one making the report. It makes me feel like no one is actually reading the appeal.
I’ve appealed multiple times through the correct channels. One of my previous listings was reinstated when I submitted the same documents — but for the new one, I keep getting the same rejection with no explanation or chance to talk to a real person. This has been going on for months now, and I feel completely helpless.
I’ve done everything Amazon asked — I have legal proof, good account health, and I’m following every policy to the best of my understanding. But I can’t seem to stop someone from abusing the reporting system to harm my business. I’m a small seller with limited resources. Every day this listing is down, I lose income and hope.
Has anyone successfully dealt with this kind of abuse? Is there any way to escalate to a real person or team that can actually look at the evidence?
Thank you in advance to anyone who takes the time to read this. I wouldn’t normally post here, but I’m out of options and just want to keep doing honest business.
"A heartbroken seller"
I’m Losing Hope – Repeated False Trademark Complaints Destroying My Business. Please Help.
Referred: Complaint ID: 17796546381
Hi fellow sellers,
I’m reaching out in a state of exhaustion and sadness. My small business has been suffering from repeated false intellectual property complaints submitted by someone pretending to be the trademark owner of the product I legally sell.
I have a signed Letter of Authorization from the actual brand owner and manufacturer. I’ve submitted it many times along with the trademark registration and all supporting documentation. Despite this, Amazon has removed my listings again and again based on what seems to be an automated system that doesn’t recognize that I am the authorized seller.
Even worse, I’ve noticed that Amazon’s responses are confusing me with the person filing the complaints, calling me by their name in their replies — as if I’m the one making the report. It makes me feel like no one is actually reading the appeal.
I’ve appealed multiple times through the correct channels. One of my previous listings was reinstated when I submitted the same documents — but for the new one, I keep getting the same rejection with no explanation or chance to talk to a real person. This has been going on for months now, and I feel completely helpless.
I’ve done everything Amazon asked — I have legal proof, good account health, and I’m following every policy to the best of my understanding. But I can’t seem to stop someone from abusing the reporting system to harm my business. I’m a small seller with limited resources. Every day this listing is down, I lose income and hope.
Has anyone successfully dealt with this kind of abuse? Is there any way to escalate to a real person or team that can actually look at the evidence?
Thank you in advance to anyone who takes the time to read this. I wouldn’t normally post here, but I’m out of options and just want to keep doing honest business.
"A heartbroken seller"
16 replies
Emet_Amazon
Hello @Seller_MHHzNrGTzeCKj,
Thank you for sharing your situation with these complaints.
I have a signed Letter of Authorization from the actual brand owner and manufacturer. I’ve submitted it many times along with the trademark registration and all supporting documentation. Despite this, Amazon has removed my listings again and again based on what seems to be an automated system that doesn’t recognize that I am the authorized seller.
Even worse, I’ve noticed that Amazon’s responses are confusing me with the person filing the complaints, calling me by their name in their replies — as if I’m the one making the report. It makes me feel like no one is actually reading the appeal.
As you've mentioned you have been receiving repeated false complaints from someone other than the rights owner, and how they're impacting your business. I have taken a look over the situation and can confirm at this time the situation is pending review with the appropriate teams. Although I do have any additional information to share at this time, I will continue monitoring their progress and provide updates as I receive them.
These teams typically take action and send you notifications prior to letting me know what they've done, so please continue to monitor your notifications for any direct updates on the situation. The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_MHHzNrGTzeCKj,
Thank you for your patience.
I am following up on your situation as I just received communication from our teams on your ASIN and complaint. At this time our teams have advised the situation should now be resolved, ASIN should be reinstated and violation should be removed from the account health page.
Since this reactivation just occurred in the last few hours, I do have you mention that there may be a delay in everything updating on your end. You may continue seeing the listing inactive or violation present but they should fall off in about 24-72 hours, if they have not already. If you continue to experience issues with this situation, or if the ASIN still shows inactive after the 72 hours, you can follow up with screenshots. These can be used to continue working with our teams on a resolution.
Emet.
Seller_24FzucbyGtgZS
Amazon.com Legal Department
P.O. Box 81226
Seattle, WA 98108
Phone: (206) 266-1000
Fax: (206) 266-4064
Seller_hMiqBPiu39yiP
When you submit your documents (within your appeal), there is a button that says, "Call me now." Click it and they will call.
I've had a similar issue, and they have resolved the problem
Seller_aUbEyzlSSnsDJ
This is a result of fake false Brand Registry. We have had the same thing happen to us. we have lost a lot of money because of false branding that amazon accepts. I hope you can get help we never did. We make more money selling on other platforms. Amazon is ragtag platforms full of hijackers Chinese and Manufactures. Amazons goal is to copy Alibaba in that amazon wants only manufactures to sell direct to the public.
Seller_OfZvFTVK41gXD
DITTO. .. same with me - tho i purchase from the mfgr's.
[ so far appx 35% of my listings have been deleted ]
Seller_1oT4ZOwrSByEE
I have a signed Letter of Authorization from the actual brand owner and manufacturer.
LOL
Seller_LrE8r9xB9zS8E
MY NAME IS MONIA CIVIL, I AM NOT APPLESEEDS_98. My store's name is APPLESEEEDS.
