@AMAZON SUPPORT

Brand Listing Repeatedly Rejected Despite Multiple Approvals & Complete Documentation – Urgent Escalation Needed

We are deeply concerned that our Global Brand listing continues to be repeatedly rejected, even though we have submitted all required documentation, including:

-Letter of Authorization (LOA), Brand Representative’s Business Card, Trademark Registration Certificate, Valid Brand Invoices

"Willingness to connect Amazon Support directly with Brand Representatives

Despite providing this complete and verifiable information, our cases are being closed repeatedly with automated responses, offering no meaningful resolution or engagement. This is incredibly frustrating and disheartening, especially when the appeal page clearly states that we may contact support for further assistance.

We respectfully request that Amazon support urgently escalate this matter to the relevant leadership or specialized team. We were previously informed that someone from leadership would reach out regarding Case Ref: 11201229522, but we have received no communication, follow-up, or call to date.

Here are the related case references where we submitted multiple applications and resubmissions, yet all were rejected—apparently without a full review of the documents provided:

Case ID: 11155606202, Case ID: 11198029562, Case ID: 11201880342

We have also contacted Support multiple times, but the issue keeps being passed off to “Another team” with no direct way for us to communicate or clarify our position. This loop of redirection and automated closure is unacceptable given the thorough documentation we’ve already submitted.

📌 OUR REQUEST:

Please treat this matter as urgent and ensure it is escalated appropriately. We are requesting:

-A direct point of contact via email, chat, or call with someone from the specialized or leadership support team

-A comprehensive review of the documents we’ve already submitted

-A meaningful response, not automated replies

We are committed to compliance and transparency. We simply ask for fair consideration and a resolution that reflects the effort and documentation we’ve provided.

Thank you for your immediate attention to this matter.

CAN SOMEONE HELP

Hi Amazon team,

with comparing Amazon platform with others in KSA, we noticed that there are some things need to improving to be peter than them

So we have some suggestions that need considerate from your side.

1 - in adding new products section , there are many items still not available in Amazon catalog specially in Mobiles sections and these items are running and they are fast moving.

example : (Mobile phone : HONOR X7c 5G (8+256) GB FOREST GREEN )

2 - in adding new products section , still there items under HAZMAT status due to batteries information but in other platforms these items available in their catalog without any issues and having good sales rank also.

example : (Mobile phone : Honor 400 Pro 5G (12+512) Grey )

so you have tack action immediately in above matters.

Thanks

ما المقصود بـ معرف المنتج الخارجي

هل هو رمز SKU يتم انشائه من خلال التاجر للمنتجات

ام هو رمز GTIN

السلام عليكم ورحمة الله وبركاته

اود الاستفسار عن كيفية بيع الكتب الرقمية على امازون

شاكرين لكم حسن تعاونكم.

I have shipped my product to fba wearhouse. I even sold a few units. And now Im being asked to provide an invoice. This must be a glitch or an issue in the back end. I Usally get asked for a invoice while Im listing the product. But now its asking me for invoice after I already have the products in the fba wearhouse. Can someone please get me some help on this issue.