A-Z claim for item shipped ON TIME and through Amazon's "Buy Shipping". ODR is affected
A-to-z Guarantee (Appeal) Claim for Order 111-2250414-4452206 was denied.
According to Amazon's Policy cited below:
"If you purchase Amazon's Buy Shipping and ship on time, you are protected against claims where a customer reports problems with delivery."
*We shipped through Amazon Seller Central using BUY SHIPPING on time 03/17/2025
Shipped via Fedex tracking # 286521072366
Again, we shipped on time and through Amazon Seller Central using Buy Shipping as showed above. We request that this is corrected as it affects our Order Defect Rate(ODR)
A-Z claim for item shipped ON TIME and through Amazon's "Buy Shipping". ODR is affected
A-to-z Guarantee (Appeal) Claim for Order 111-2250414-4452206 was denied.
According to Amazon's Policy cited below:
"If you purchase Amazon's Buy Shipping and ship on time, you are protected against claims where a customer reports problems with delivery."
*We shipped through Amazon Seller Central using BUY SHIPPING on time 03/17/2025
Shipped via Fedex tracking # 286521072366
Again, we shipped on time and through Amazon Seller Central using Buy Shipping as showed above. We request that this is corrected as it affects our Order Defect Rate(ODR)
0 replies
Seller_MdxfEfnKed3gz
@Rose_Amazon @KJ_Amazon @Danny_Amazon @Sandy_Amazon @Tiff_Amazon @Blake_Amazon @Roberto_Amazon @Quincy_Amazon @Emet_Amazon
Josh_Amazon
Hello @Seller_MdxfEfnKed3gz,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand the situation you are experiencing with your A to Z claim appeal. Thank you so much for providing all the information and the orderID. I have reviewed the case and I was able to gather the necessary details to escalate this to our internal team.
Please wait with me until I get a response from them so I can get back to you soon with an update. In the meantime, please refrain from creating new cases related to this same issue.
Kind regards,
-Josh
