Funds Held With Amazon
Hi,
I am a seller from UAE and I sell products in UAE and KSA amzon marketplace, for KSA, I used self ship option and all orders are delivered, but due to one order delayed customer complained and amazon.sa put a hold on my payment of SAR 6,831.46 (Reserved) SAR 15,529.50 (Deferred Payment) and my account went under review on June 12, despite providing delivery proof such as customer acknowledgement and courier information, my company trade license, bank account letter, my appeals keeps getting rejected. I don't know what exactly to resubmit.
These are the details amazon asked me.
Proof of delivery or validation of the currently uploaded tracking information.
Provide supporting documentation, including, but not limited to, your business website, email, or company bank information.
copies of invoices, receipts, contracts, delivery orders, or authorization letters issued by your supplier within the last 365 days.
Proof of delivery and shipping documents should include the buyer's confirmation of receipt or proof of delivery documentation.
Amazon.sa is rejected my appeals send through both mail and dashboard.
Please guide me what exact document I am missing, so that I can include those details too.
Thanks.
Funds Held With Amazon
Hi,
I am a seller from UAE and I sell products in UAE and KSA amzon marketplace, for KSA, I used self ship option and all orders are delivered, but due to one order delayed customer complained and amazon.sa put a hold on my payment of SAR 6,831.46 (Reserved) SAR 15,529.50 (Deferred Payment) and my account went under review on June 12, despite providing delivery proof such as customer acknowledgement and courier information, my company trade license, bank account letter, my appeals keeps getting rejected. I don't know what exactly to resubmit.
These are the details amazon asked me.
Proof of delivery or validation of the currently uploaded tracking information.
Provide supporting documentation, including, but not limited to, your business website, email, or company bank information.
copies of invoices, receipts, contracts, delivery orders, or authorization letters issued by your supplier within the last 365 days.
Proof of delivery and shipping documents should include the buyer's confirmation of receipt or proof of delivery documentation.
Amazon.sa is rejected my appeals send through both mail and dashboard.
Please guide me what exact document I am missing, so that I can include those details too.
Thanks.
2 replies
Seller_DBCmGkW8h4dTi
Okay, I figured out the document amazon are asking for, It's the invoices from suppliers, When I clicked submit more information it had the option to attach the documnets. Still I am really worried about my payment and waiting for their evaluation, I have somehow managed to ask supplier for more time for my payment against goods purchased, But if it goes any further, I will be in trouble.
If anybody went through same situation, please tell me how did it go and did you recieve your payment?
Seller_DBCmGkW8h4dTi
Got rejected again, don’t know where I am making mistake in submitting documents, Can somebody help me?
This is the translation of the mail I got
“Hello NYXPC,
What's going on?
We do not have enough information to restore the previous status of your account for one or more of the following reasons:
-- Delivery guide or validation of currently uploaded tracking information. Tracking information can be provided in the Order Management section of your seller account. This may include the buyer's confirmation of receipt or a document with proof of delivery.
-- You may not have important business information from your account to validate the buyer and seller's positive record across other sales channels. Provide supporting documents that include but are not limited to the business website and email or company bank information.
-- We've noticed a significant increase in your sales or an unusual change in your sales patterns. Please provide us with supporting evidence that you have stock to fulfill all submitted orders. This includes but is not limited to copies of invoices, receipts, contracts, delivery orders or authorization letters issued by your supplier in the last 365 days.
If you are an Amazon Easy Shipping Service vendor, please confirm that this service is used for your seller-charged orders as part of the submission process and ignore the inclusion of tracking information. Delivery and shipping proofs must include the buyer's confirmation of receipt or proof of delivery documents.
How do I send the required information?
Please click on the "View Reconsideration Request" button on the "Account Status" page (https://sellercentral.amazon.sa/performance/dashboard? Ref=ah_em_ap ) and send additional information upon request.
What happens if I don't send the required information?
If we do not receive the requested information within 90 days of the date of the original notice, your account will remain disabled. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may result in your account being permanently closed.
We are here to help.
If you have questions about this review or the information requested above, visit Sales Account Reviews for Seller-Shipped Orders (https://sellercentral.amazon.sa/gp/help/G200320980).
You can view the performance of your account on the following link (https://sellercentral.amazon.sa/performance/dashboard? Ref=ah_em_ap) or select “Account Status” on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing compared to the performance measurement units and policies required to be followed for sale on Amazon.
Amazon.sa
Sincerely,
Merchant review team
Amazon.sa”
