Negative Feedback
Hello, I canceled an order due to lack of stock. After the cancellation, the customer gave me a 1-star rating, and I lost the Buybox. How can a customer who has never received any service from me give me a rating? Please remove the negative feedback. Have a good day.
@Noor_Amazon_
Negative Feedback
Hello, I canceled an order due to lack of stock. After the cancellation, the customer gave me a 1-star rating, and I lost the Buybox. How can a customer who has never received any service from me give me a rating? Please remove the negative feedback. Have a good day.
@Noor_Amazon_
1 reply
Noor_Amazon_
Hi @Seller_PZr1kiKCrrgpg ,
Thanks for reaching out to the Forums.
I'd like you first to checkout the following Help pages:
Resolve or respond to buyer feedback
Can Amazon remove buyer feedback?
Through those pages, you'll see the explanation and details of Feedback and what can or can't be done according to the related policies. If you believe by then that the Feedback in question is eligible to be removed, you can report it through the Feedback Manager by selecting the relevant option from the Actions column.
Regards,
Noor
