Your account has been deactivated.section 3 of the Amazon Business Solutions violated our Drop Shipping policy:
I need help to re active my account last night my account is deactivated and also my many friends account is deactivated due to drop shipping policy violation.
i,m so tired please help what i do now and how to appeal write please suggest mention below performance notification
Hello Amazon seller,
Your Amazon.sa seller account has been deactivated and your listings have been removed in accordance with section 3 of the Amazon Business Solutions Agreement. Please continue to ship open orders and respond to customer inquiries to avoid further impact to your account. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our funds withholding policy:
https://sellercentral.amazon.sa/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6
Why did this happen?
We have taken this measure because we found that you have violated our Drop Shipping policy:
https://sellercentral.amazon.sa/gp/help/G201808410
Sellers are not allowed to use drop shipping to fulfill orders without meeting the following criteria:
-- Have an agreement with your supplier that they will identify you and no one else as a seller of your products on all packing slips, invoices, external packaging, and other information included or provided in connection with the products.
-- Remove any packing slips, invoices, external packaging, or other information identifying a third-party drop shipper prior to shipping the order.
-- Be responsible for accepting and processing customer returns of your products.
Has your account been deactivated in error?
If you believe there has been an error, submit an explanation by clicking the “Reactivate your account” on the banner at the top of your Account Health page:
https://sellercentral.amazon.sa/performance/dashboard?ref=ah_em_ap
Your explanation should include evidence or examples that demonstrate your account complies with our Drop Shipping policy. This may include:
-- Evidence of inventory to support your sales. This should include invoices or receipts from your supplier. When sending this documentation, note the following:
1. The documents must reflect your sales volume over the last 365 days.
2. You must include the business details for your supplier, including the business name, business phone number, business address, and website. We may contact your supplier to verify the documents. We will maintain the confidentiality of your supplier’s information.
3. You can remove the pricing information from the documents, but the rest of the document must be visible.
4. You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
5. Evidence that you are an authorized retailer or supplier for your listings.
6. If you have employed a third-party drop-shipping service, provide evidence of this agreement and authorization for access to your account.
7. If you are facing logistics issues that are impacting proper fulfillment of your orders, provide reasons and supporting evidence associated with these for consideration during your review.
What happens if I do not send the requested information on the Account Health page?
If we do not receive the required information, your account will remain deactivated and funds in your account may be held for 90 days.
3 replies
Ash_AMZ
Hello @Seller_2Hx1Be2H31ZYA,
Thanks for sharing this notification on this thread.
For a better assistance, I will move your thread to the Account Health Support.
Regards,
Ash.
Seller_2Hx1Be2H31ZYA
dear respected sir
please help to activate my account please send appeal and tell me what i need to do next for the activation of my account please help this is only my source if income. i,m very upset about this.