Lost inventory but Amazon didn’t process it
Hello everyone,
The reason I contacted Amazon was because I was concerned about Amazon's handling of my FNSKU: X0021HDBPJ Very frustrated with the way FBA handles inventory. On August 20, 2024, all of my inventory was seized with no explanation. Since then, I have sent numerous emails, opened multiple cases, and even called the FBA team. Unfortunately, all I received was a generic response that read: "We have contacted our internal team for information regarding your request. We will get back to you as soon as there are updates or if you require any further information connect.
When I heard back, I was simply told that FC had 5 items in process, awaiting transfer, verification, or pending investigation. However, it's been a month and my inventory is still not available. FC processing times typically take no more than three days, so this delay causes a drop in my sales and impacts my business.
To make matters worse, Amazon's support team seems inexperienced and unresponsive. They have not provided any meaningful help. Two of my cases are still pending with no resolution in sight. I have never been able to get compensation. I have provided a receipt, but Amazon still replies that the product is in the warehouse and is still being looked for. This efficiency is very disappointing!
Amazon, if you're listening, please teach your employees how to treat sellers and resolve our issues effectively. This lack of support is unacceptable.
I'm really disappointed..!
Lost inventory but Amazon didn’t process it
Hello everyone,
The reason I contacted Amazon was because I was concerned about Amazon's handling of my FNSKU: X0021HDBPJ Very frustrated with the way FBA handles inventory. On August 20, 2024, all of my inventory was seized with no explanation. Since then, I have sent numerous emails, opened multiple cases, and even called the FBA team. Unfortunately, all I received was a generic response that read: "We have contacted our internal team for information regarding your request. We will get back to you as soon as there are updates or if you require any further information connect.
When I heard back, I was simply told that FC had 5 items in process, awaiting transfer, verification, or pending investigation. However, it's been a month and my inventory is still not available. FC processing times typically take no more than three days, so this delay causes a drop in my sales and impacts my business.
To make matters worse, Amazon's support team seems inexperienced and unresponsive. They have not provided any meaningful help. Two of my cases are still pending with no resolution in sight. I have never been able to get compensation. I have provided a receipt, but Amazon still replies that the product is in the warehouse and is still being looked for. This efficiency is very disappointing!
Amazon, if you're listening, please teach your employees how to treat sellers and resolve our issues effectively. This lack of support is unacceptable.
I'm really disappointed..!
1 reply
Noor_Amazon_
Hi @Seller_PsGAoY10osTVN,
Thanks for reaching out to the Forums.
Can you please give me the case ID related to this issue? What is its current status?
Regards,
Noor