Frequently asked questions

Getting paid

Use this Seller Support tool to find out why you might not have received a payment you expected:

Follow the links below to learn more about how and when we'll pay you the proceeds of your sales.

• When will I be paid?
• Why didn't I get paid?
• How Amazon transfers payments

Payments reports

Follow the links below for additional information related to payments reports.

• What is account level reserve?
• What is a deferred transaction?
• Why do I have a negative balance?
• Why are you charging my credit card for a negative balance?

Fees

Follow the links below for additional information related to fees.

• Selling on Amazon Fee Schedule