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This article applies to selling in: Saudi Arabia

Set Shipping Rates

Your Shipping Settings are located on the Settings tab. The information in your shipping settings is displayed to customers when they view your My Info & Policies page. See the My Info & Policies help page for more information.

Depending on whether you use the Amazon Easy Ship program to deliver some or all of your items to your customers, you may have access to different settings and information within Shipping Settings.

All sellers can use the Shipping Setting feature to customize these settings:

  • Delivery charges (paid by customers)

Sellers who are not using Amazon Easy Ship for some or all of their items can additionally use Shipping Settings to customize:

  • Shipping restrictions, such as your shipping regions and your service levels.

To take the above-mentioned actions, you should click on the ‘Easy Ship’ or ‘Self Ship’ tabs, respectively, within Shipping Settings. For example, click on the Easy Ship tab to change the delivery charges that your customers will pay for your orders delivered by Amazon Easy Ship. Click on the self-ship tab to adjust delivery charges your customers pay for orders delivered by third-party couriers.

Methods for Setting Customer Shipping Charges

All sellers can use ‘price-banded’ shipping rates. For orders that are shipped with third-party couriers (self-ship) you can additionally choose to use ‘Item/Weight based’ rates.

How Banded shipping works

If you offer banded shipping, you create revenue bands, such as SAR 0 to SAR 100, SAR 100.01 to SAR 500, SAR 500.01 and up. Each revenue band may have its own shipping charges. When your customer purchases your products, Amazon reviews the total order, identifies the band this total falls into, and then applies your specified shipping charge for the revenue band.

This table shows three different banded price, with different values for Standard Shipping:

Revenue Band Standard
SAR 0.00 - 100.00 SAR 10.00
SAR 100.01 - 500.00 SAR 5.00
SAR 500.01 - up SAR 0.00

Suppose a customer orders two products from you, a bracelet that costs SAR 250 and a watch that costs SAR 150. Amazon calculates the total shipping charge to the customer as follows: SAR 250 + SAR 150 = SAR 400. Order falls into middle revenue band, so SAR 5 is the shipping charge. Customer pays total of SAR 250 + SAR 150 + SAR 5 = SAR 405.

Note: The first time you set up price-tier shipping, only the upper bound limit for the lowest band is available, and it is pre-populated with "Up". When you type a value for the Upper bound value, the Lower bound value for the second band, above the Upper bound value for the first band, appears automatically.

Amazon may impose a certain maximum delivery charge, to ensure a positive experience for customers. You will be alerted if your proposed delivery charges are too high.

How Per Item/Weight-based shipping works

If you do not use Amazon Easy Ship for some or all of your orders (e.g, if you are located outside the country), you may choose to offer per item/weight-based shipping charges in your templates in the self-ship tab within Shipping Settings.

When you offer Per Item/Weight-based shipping, you set a flat per-shipment charge and either a per-kilo charge or a flat per-item charge for handling. When your customer purchases your products, Amazon applies a single per-shipment charge, and then uses your shipping settings to calculate the appropriate per-kilo or per-product charge for each product in the order.

For example, suppose you use a per-shipment charge of SAR 1 and a per-kg charge of SAR 0.25/kg. A customer purchases two products from you, a 25 kg television and a 1 kg DVD player. Amazon calculates the total shipping charge to the customer as follows: 25kg + 1kg = 26 kg total. SAR 1 + SAR 0.25 * 26 = SAR 7.5.

Or, suppose you set per-shipment charge at SAR 5 and per-product charge of SAR 1 per product. A customer orders two products from you, a Sapphire Pendant and a Diamond Tiara. Amazon calculates the total shipping charge to the customer as follows: SAR 5 + SAR 1 * 2 = SAR 7.

Amazon may impose a certain maximum delivery charge, to ensure a positive experience for customers. You will be alerted if your proposed delivery charges are too high.

Shipping Regions, Shipping Service Levels, and Service Level Agreements

If you do not use Amazon Easy Ship for some or all of your orders (e.g, if you are located outside the country), you can customize the service levels for each geographic region you ship to. Navigate to edit a shipping template within the self-ship tab of Shipping Settings.

When you offer a shipping option, you agree to meet a Service Level Agreement (SLA). That is, you promise that order will arrive within the number of days for that shipping method. For example, the SLA for Standard shipping is 3-5 business days. If your customer places an order and wants Standard shipping, you are responsible for delivering the order within 3-5 business days from when the order ships.

The delivery SLA can be set up to vary by region within the country. However, you must provide deliveries to the entire country. See the related help pages at the bottom of this page for more information.

Total Delivery Time

When you set up your inventory, you tell Amazon the time it takes you to process the order for each product in your inventory. (You use the "I will ship this product within" field on your inventory information page to set this time.) The delivery method you use also specifies a time for the order to reach your customer (for Amazon Easy Ship, this is automatically calculated by Amazon based on your location and the customer location). The total delivery time, then, is the time it takes you to handle (process) the order plus the time it takes the shipping service to get the order to your customer.

Handling time + Transit time = Delivery time.

Latency

When you change your shipping settings, the changes take effect up to four hours after you click Save Changes. You can make changes to the shipping settings within the first hour after you click Save Changes, and the changes will all take effect at the same time. If you wait longer than an hour to make changes, then you cannot make changes to what will take effect. This latency gives you an hour to change your mind, but after an hour, your changes are "locked in" and will take effect after an additional three hours pass.

Here's an example of how this works:

  • At 12 noon, you click Save Changes after changing the shipping rates. The changes take effect at 4:00 p.m.
  • At 12:30 p.m., you make another change to the shipping rates. The change still will take effect at 4:00 p.m.
  • At 1:00, your changes are "locked in." At this point, you can no longer make changes, and you cannot stop the shipping settings from taking effect at 4:00 p.m.
  • At 1:05, you make yet another change. When you click Save Changes, then the changes will take effect at 5:05.
  • At 4:00 p.m., your first set of changes takes effect.
  • At 5:05 p.m., your second set of changes takes effect.

Note: Your update may be live within the first one to four hours.

Note that while this latency period gives you a one-hour window to adjust the shipping settings or to change your mind, after the one-hour window, your changes to the shipping settings are "locked in" and you cannot change them or stop them.

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