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This article applies to selling in: Saudi Arabia

Shipping Settings

Shipping settings is located under the Settings tab on the Seller Central home page. Customers see the information in your shipping settings when they view the Your Information & Policies page. For more information, see the Your Information & Policies help page.

The features and information available in Shipping settings can vary based on your use of the Amazon Easy Ship program to deliver some or all of your items to customers.

All sellers can use the Shipping settings feature to customize the delivery charges (paid by customers).

Sellers who are not using Amazon Easy Ship for some or all of their items can additionally use Shipping settings to customize shipping restrictions, such as the shipping regions and the service levels.

Use the Easy Ship or Self Ship tabs to configure various settings. For example, choose the Easy Ship tab to change the delivery charges that your customers will pay for orders delivered by Amazon Easy Ship, or choose the Self Ship tab to adjust delivery charges your customers will pay for orders delivered through third-party couriers.

Operating days

You can use the Operating days feature to select the days of the week on which you work. You can indicate your weekly off by deselecting the day of the week on which you do not work. You will not receive any orders on your day off. Also, the ship-by date shown to customers will never fall on your day off.

Note: By default, Friday is set as the weekly off day. You can select only one day off per week. Alternatively, you can select all days of the week as working days. You must select the day off at least two days in advance. For example, if you want to select Wednesday as your weekly off, you have to make this change no later than the previous Sunday.

Seller-set Holidays

You can use the seller-set Holidays feature to mark the days on which you will be on holiday owing to festivals, regional holidays or planned vacation. During this time, your Amazon.sa listings will be active, but all delivery promises will factor in your holiday settings. The ship-by date of an order will never fall on a holiday. You will receive an email confirmation every time you create or delete a holiday. Orders received before you configure the holiday will keep the ship-by date shown in Manage orders. Ensure that all the orders are shipped out on or before their respective ship-by date to avoid any impact on your seller performance.

To manage seller-set holidays:

  • In order to view holidays, go to Settings > Shipping settings > Settings > Holidays.
  • In order to add or remove holidays, go to Settings > Shipping settings > Settings > Holidays > Edit.

To add a holiday, enter the holiday name and time period and click Save.

To remove a holiday, click Remove next to the holiday in the Holiday list on the right side.

Note: You can only take 2 consecutive holidays including your weekly off. This rule helps you keep your delivery promise to customers. If you are planning to take longer holidays, then set your account to vacation mode. Also, you must configure your holiday at least 7 days in advance.

For more information on the vacation mode, see the Listing status for vacations, holidays, and other absences help page.

Note: For Seller Fulfilled Prime/ Easy Ship Guaranteed Delivery sellers, the priority delivery along with the prime badge will be suppressed during the holiday period if the promise is more than 4 days. This is to ensure that the customer experience is not affected.

Methods for setting customer shipping charges

Sellers can use banded shipping rates. For orders that you ship yourself with third-party couriers, you can also set per-item or weight-based rates.

How banded shipping works

If you offer banded shipping, you create revenue bands, such as SAR 0 to SAR 100, SAR 100.01 to SAR 500, SAR 500.01 and above. Each revenue band may have its own shipping charges. When a customer buys your product, Amazon reviews the order total, identifies the band the total falls into, and then applies your specified shipping charge for the revenue band.

This table shows three different price banded categories with different rates for Standard shipping:

Revenue band Shipping fee
SAR 0.00 - 100.00 SAR 10.00
SAR 100.01 - 500.00 SAR 5.00
SAR 500.01 - up SAR 0.00

For example, if a customer orders two products, a bracelet that costs SAR 250 and a watch that costs SAR 150, Amazon calculates the total shipping charge to the customer as follows: SAR 250 + SAR 150 = SAR 400. The order value falls into mid revenue band, therefore the shipping fee will be SAR 5. The customer will pay a total of SAR 250 + SAR 150 + SAR 5 = SAR 405.

Note: When you first set up banded shipping, only the upper bound limit for the lowest band is available, and it is pre-populated with "Up". When you type a value for the Upper bound value, the Lower bound value for the second band will appear automatically.

Amazon may impose a maximum delivery charge to ensure a positive experience for customers. You will be alerted if your proposed delivery charges are too high.

How per-item/weight-based shipping works

If you do not use Amazon Easy Ship for some or all of your orders (for example, if you are located outside the country), you can set per-item or weight-based shipping fees in your templates in the Self Ship tab in Shipping settings.

When you offer per-item/weight-based shipping, you set a flat per shipment charge and either a per kilo charge or a flat per item handling charge. When a customer buys your products, Amazon applies a single per shipment charge, and then uses your shipping settings to calculate the appropriate per kilo or per item charge for each product in the order.

For example, if you set a per shipment charge of SAR 1 and a per kilo charge of SAR 0.25/kg, and a customer buys a 25 kg television and a 1 kg DVD player, Amazon calculates the total shipping charge to the customer as follows: 25 kg + 1 kg = 26 kg in total. Therefore, the final charges applicable for the purchase of the two products will be SAR 1 + SAR 0.25 * 26 = SAR 7.5.

If you set a per shipment charge of SAR 5 and per-item charge of SAR 1 per product, and a customer orders two products from you, for example a sapphire pendant and a diamond tiara, Amazon calculates the total shipping charge to the customer as follows: SAR 5 + SAR 1 * 2 = SAR 7.

Amazon may impose a maximum delivery charge to ensure a positive experience for customers. You will be alerted if your proposed delivery charges are too high.

Shipping regions, shipping service levels, and service-level agreements

If you do not use Amazon Easy Ship for some or all of your orders (for example, if you are located outside the country), you can go to Edit a shipping template in the Self Ship tab under Shipping settings to customize the service levels for each geographic shipping region.

When you offer a shipping option, you agree to meet a Service Level Agreement (SLA). This is a promise that orders will arrive within the delivery time for this shipping option. For example, the SLA for Standard shipping is 3-5 business days. If a customer places an order and chooses Standard shipping, you must deliver the order within 3-5 business days of the shipping date.

The delivery SLA can be set up to vary by region within the country. However, you must provide deliveries to the entire country.

Total delivery time

When you set up your inventory, updating the "I will ship this product within" field on the inventory information page notifies Amazon of the time required by you to process the order for each product in your inventory. The delivery method you use also specifies a time for the order to reach your customer (for Amazon Easy Ship, this is automatically calculated by Amazon based on your location and the customer’s location). The total delivery time is therefore the time required to process the order plus the time it takes to deliver the order to the customer:

Handling time + delivery time = total delivery time.

Latency

After you click Save changes, it takes up to four hours until the new shipping settings take effect. You can make additional changes for one hour after clicking Save changes and these changes will all take effect at the same time. However, if you wait for any longer than an hour to make changes, these changes will not take effect. The latency gives you only an hour to engage in any preferred changes. After an hour, your changes will be "locked in" and will take effect after an additional three hours have passed.

Here is an example of how Latency works:

  • At 12 p.m., you click Save Changes after changing the shipping rates. The changes will take effect at 4:00 p.m.
  • At 12:30 p.m., you make another change to the shipping rates. This change will take effect at 4:00 p.m.
  • At 1:00 p.m., your changes are "locked in." At this point, you can no longer make changes and you cannot stop the shipping settings from taking effect at 4:00 p.m.
  • At 1:05 p.m., you make yet another change. When you click Save Changes, these the changes will take effect at 5:05 p.m.
  • At 4:00 p.m., your first set of changes takes effect.
  • At 5:05 p.m., your second set of changes takes effect.

Note: Your update may be live within the first one to four hours.

Note that while this latency period gives you a one-hour window to adjust the shipping settings and engage in additional changes, after the one-hour window, your changes to the shipping settings will be "locked in" and you will no longer be able to engage in further changes or stop the ones in process to take effect.

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