Amazon provides the estimated delivery time to buyers on the offer listing and checkout pages. This is the estimated time between when the buyer places the order until the order delivery date.
Enable the following configuration using your shipping settings:
Total Delivery Time = Handling Time + Transit Time (+ any holidays)
Configuring an accurate delivery time for your products help ensure a good customer experience and might improve sales.
Handling time is the number of days taken by a seller to procure, pack, and ship a product after the order is received. ‘Ship by date’ for an order is defined based on handling time.
Default handling time refers to the handling time set by default for offers where you leave the Handling Time field blank in Manage Inventory page. The default handling time can be either 1 day or 2 days.
You can check the default handling time applicable on all your offers under the Settings tab of Shipping settings page. The Estimated Ship date/Ship By date for your orders is calculated based on order date + handling time. For example, if the default handling time is 1 day, then estimated ship date for an order placed till 12 midnight will be the next business day. If you don’t ship orders by the estimated ship date, your late shipment rate will increase and may result in order cancellation.
Once the default handling time for your offers has been changed to 1 day or 2 days, any new offers added to Amazon will automatically have a 1 day or 2 days handling time as default unless you manually set handling time for the offer.
Yes, you can set different handling time for different ASINs.
You can always change the handling time for your product via the inventory page. Go to the Manage Inventory page and click Edit for any ASIN you want to change the handling time.
To change handling time for your offers in bulk follow the steps below:
To change the default handling time, go to Settings > Shipping Settings page. On the Settings tab, navigate to Handling Time and click Edit. Select the desired default handling time and click Save.
Review all products that have a handling time of more than 2 days and consider reducing this to 1 day. Lowering the handling time to 1 day can help grow sales for those products and improve customer experience.
Amazon requires that you keep your Late Shipment Rate under 4% and Cancellation Rate under 2.5%. To avoid impacting these metrics, ensure that you ship out your products by ‘Ship by date’.
No. Handling time is in business days which excludes seller holiday (Friday). For example, for an order you receive on Thursday with a 1 day handling time, the ‘ship by date’ will be Saturday after excluding the holiday (Friday). Currently we do not have the capability to set any other day as default holiday and will launch this feature by Q4 2021. Once launched, the handling time will exclude any seller set default holiday for calculation of ‘ship by date'.
Easy Ship Guaranteed Delivery orders and Seller Fulfilled Prime orders will not have any impact with this change. These changes will only affect the standard Easy Ship and Self Ship orders.