Frequently Asked Questions

Can I set the handling time for Amazon Easy Ship Guaranteed Delivery orders?

No. The handling time for Amazon Easy Ship Guaranteed Delivery orders is zero days, regardless of the system default of 1–2 days or any seller-set handling time that you enter in the system.

How do I de-activate some of my ASINs or SKUs from the Amazon Easy Ship Guaranteed Delivery program?

To remove SKUs from the Amazon Easy Ship Guaranteed Delivery program, fill out the form. We will inform you after the successful removal, which takes up to 2 business days.

How do I disable the Amazon Easy Ship Guaranteed Delivery program on my account?

To deactivate Amazon Easy Ship Guaranteed Delivery:

1. Go to the Shipping Settings page.
2. Select the Easy Ship tab.
3. Click Edit.
4. Edit and then de-select the checkbox next to the Guaranteed Delivery option.
5. Click Save.

How can I restrict selected SKUs or offers from the Amazon Easy Ship Guaranteed Delivery program?

To share the required details for restricting selected SKUs from the Amazon Easy Ship Guaranteed Delivery program, click here. We will update you on the status of your request within 2 business days.

How can I enable previously restricted SKUs or offers into the Amazon Easy Ship Guaranteed Delivery program?

To re-enable SKUs in the Amazon Easy Ship Guaranteed Delivery Program, click here and submit the form.

Can I restrict selected SKUs only from Seller Fulfilled Prime while retaining eligibility for the Amazon Easy Ship Guaranteed Delivery program?

No. As the Amazon Easy Ship Guaranteed Delivery Program is a prerequisite for any SKU to be a part of Seller Fulfilled Prime, you cannot restrict any SKU from Seller Fulfilled Prime but have them active in Amazon Easy Ship Guaranteed Delivery. SKUs can only be restricted from both programs at once. You can use the same template to request the restriction of SKUs on both programs.