You are responsible for editing the default terms and conditions to clearly define the policies and restrictions for your promotions.
If you offer multiple promotions for a single product, be careful to set up the promotions so that they work together. Setup or execution errors can cause outcomes that do not correspond to the advertised terms and conditions. These might result in customer complaints or when the outcome is to the customer's advantage - unplanned costs. For information about coordinating your promotions to avoid unplanned costs, see Claim codes (Promo codes) and combinability.
Promotions may include the following common terms and conditions:
|Terms & Conditions||Definitions||Examples|
|Eligibility||The items that are eligible for a promotion. Be as specific as possible.||All kitchen items priced at or below 200 SAR|
|Exclusions||The items that are not eligible for a promotion.||Excludes linens.|
|Returns & Cancellations||Your policies regarding refunds in case of returns or cancelled orders.||No partial refunds available. We cannot cancel orders after they are shipped.|
|Purchase Requirements & Rules||Specifics of the offer, to more finely tune what is and what is not included.||We do not count gift wrap, taxes, or shipping towards the minimum purchase amount to qualify for the promotion.|
|Eligibility Window||The exact time that an offer begins and ends.||This offer ends 11:59 p.m. MET on Friday 23 December 2021.|
|Shipping Eligibility||Where you will or will not ship to. Types of shipping that you will or will not offer.||This offer is not available to residents outside Saudi Arabia.|