Buyer-Seller Messaging Service overview

The Buyer-Seller Messaging Service lets you communicate with buyers in the Amazon store via email or Seller Central. The service uses encrypted email addresses for both buyers and sellers. For example, when a buyer contacts you, Amazon assigns them an encrypted alias like a222d34b3891234b@marketplace.amazon.sa. Amazon then routes the emails to you via the encrypted alias.

For detailed instructions on how to use the Buyer-Seller Messaging Service, go to Communicate with buyers using Buyer-Seller Messages.

Buyer-Seller Messaging keeps a record of all buyer-seller correspondence. Even when you respond using your personal or business email, the service records it using an encrypted email alias.

Benefits include:

• Increased security of buyer-seller communication.
• One place to view all your sent and received messages, whether from the service or from your email system (including Outlook, Hotmail, Gmail, Thunderbird, GMX, and so on).
• Improved buyer-seller communication to help reduce disputes and claims.
• A record of all buyer-seller correspondence, resulting in faster dispute resolution by Amazon.

For more information, go to Buyer-Seller Messages FAQ.

To enable Buyer-Seller Messaging for buyers to send you messages about your products:

1. On the Settings menu, click Notification Preferences.
2. In the Messaging section, click Edit.
3. Select the Buyer Messages check box, and enter the email address that you want Amazon buyers to send messages to about your products.
4. Click Save.