|Sl. No||Refund Scenario||Use Case/Situation||Attribution||Impact to Sellers||How to File reimbursement?|
|1.||Damaged Item received by seller in return shipments||Seller received damaged item in return from buyer||Amazon/Buyer||Seller is reimbursed 40% of the order proceeds as per reimbursement Policy||Reimbursement request|
|2.||Different product /empty box received in return||Seller receives a different product or empty box from customer in return||Amazon/Buyer||Seller is reimbursed 100% of the order proceeds as per reimbursement Policy||Reimbursement request|
|3.||Outer package damaged, Product intact||Seller received the returned product where outer packaging is damaged, however product inside is intact condition||Amazon||Seller will be reimbursed 15% of the order proceeds. This is not applicable to undeliverable or rejected orders.||Reimbursement request|
|4.||Item lost by Amazon||Item is missing/lost in-transit||Amazon||Seller is reimbursed 100% of the order proceeds as per reimbursement Policy.||Reimbursement request Note: Amazon may offer proactive reimbursement as per the policy. In that case, your claim would be closed.|
|5.||Undeliverable orders||Shipments could not be delivered and was marked undeliverable||Amazon||Easy Ship fee will be reimbursed for eligible orders as per the policy.||Proactive reimbursement by Amazon as per the policy.|
|6.||Rejected orders||Customer refused to accept the shipments during delivery attempt||Amazon||Easy Ship fee will not be reimbursed for eligible orders as per the policy||No eligible reimbursement in this scenario.|
‘Easy Ship Fee’ refers to the weight- / dimensions-based fee charged for shipping Amazon Easy Ship orders.