Amazon Easy Ship Return and Refund Policies

Sl. No	Refund Scenario	Use Case/Situation	Attribution	Impact to Sellers	How to File reimbursement?
1.	Damaged Item received by seller in return shipments	Seller received damaged item in return from buyer	Amazon/Buyer	Seller is reimbursed 40% of the order proceeds as per reimbursement Policy	Reimbursement request
2.	Different product /empty box received in return	Seller receives a different product or empty box from customer in return	Amazon/Buyer	Seller is reimbursed 100% of the order proceeds as per reimbursement Policy	Reimbursement request
3.	Outer package damaged, Product intact	Seller received the returned product where outer packaging is damaged, however product inside is intact condition	Amazon	Seller will not be issued any reimbursement in outer package damage cases	No eligible reimbursement in this scenario.
4.	Item lost by Amazon	Item is missing/lost in-transit	Amazon	Seller is reimbursed 100% of the order proceeds as per reimbursement Policy.	Reimbursement request Note: Amazon may offer proactive reimbursement as per the policy. In that case, your claim would be closed.
5.	Undeliverable orders	Shipments could not be delivered and was marked undeliverable	Amazon	Easy Ship fee will be reimbursed for eligible orders as per the policy.	Proactive reimbursement by Amazon as per the policy.
6.	Rejected orders	Customer refused to accept the shipments during delivery attempt	Amazon	Easy Ship fee will not be reimbursed for eligible orders as per the policy	No eligible reimbursement in this scenario.

Note:

‘Easy Ship Fee’ refers to the weight- / dimensions-based fee charged for shipping Amazon Easy Ship orders.