For losses incurred because of using the Amazon Easy Ship Services, in accordance with and as
specified by the Amazon Easy Ship Terms and Conditions, you may be eligible for a
Note: All decisions about reimbursement shall be undertaken by Amazon at its sole discretion and
according to the Amazon Easy Ship Service Terms and Conditions and its associated program
policies. Amazon’s decision shall be full and final and binding on you, the seller.
How to request a reimbursement
Go to contact Amazon Seller
Support from within Seller Central
Open a case and provide the Contact Reason as "Reimbursement for an Easy Ship
Fill in your inputs on the Please describe the issue field. Make
sure to include the order ID of the order in question as well as the package tracking
number. If the package was damaged upon the return, provide the return
tracking ID as opposed to the original outbound delivery tracking ID.
Upload any supporting documents as part of your request.
Fill any other required information and click Send button.
Once the request has been submitted, you will receive an email notification. Any future
correspondence should be taken by responding to the same case.
Amazon Seller Support
will be in touch with you if we need any additional information and to keep you updated on
the status of your request.
How to view any reimbursements issued
You can view the reimbursements processed by searching with order ID in the Payments
section under the Reports tab.
How to respond to a request for more information
Whenever you submit a reimbursement request, you will be able to follow your case in Seller
Central. If you have been asked by the associate to provide any additional supporting
documents for your request, you need to reply within three (3) business days.
You can request reimbursement from Amazon for your products that are lost or damaged by
Amazon during onward or return transit. You can also request reimbursement from Amazon when
you have already issued a refund to the customer from your account and you do not receive
the returned item, whether in its original condition or otherwise. Amazon, in its sole
discretion, may reimburse you based on the item price in the order less any applicable fees
(e.g. the Amazon Easy Ship fee which is charged for the successful delivery) and less the
residual value of the product (if any). Any reimbursements related to customer returns will
be in accordance with the Amazon Returns Policies. If you have issued refunds based on a
more generous returns policy (e.g., accepting a return of a non-returnable item) then any
reimbursement requests related to those more generous refunds will not be granted.
You agree that any reimbursement issued constitutes full and final settlement from Amazon
and any of its affiliates or subcontractors in relation to the relevant reimbursement
For products marked as damaged by the carrier reimbursement will be forty percent
(40%), less any relevant fees as per our discretion.
Reimbursement for undeliverable lost products will be one-hundred percent (100%), less
any relevant fees as per our discretion.
For other use cases the residual value might vary on a case-to-case basis which will
be determined by Amazon at Amazon’s sole discretion. Amazon reserves the right to alter
the terms including the residual value.
All requests related to lost items should be filed no sooner than fifteen (15) days
from the date the shipment was marked as ‘picked up’ to allow sufficient time for the
package to be delivered.
All requests related to returns should be filed within seven (7) days from the date
the shipment was marked as “returned/delivered to seller” in Seller Central or the
refund initiation date, whichever is later.
All requests must be initiated within 60 days of the last scan or event from the
carrier – requests initiated beyond this point will not be considered for
In certain cases where an item is declared as “Undeliverable” by Amazon/Logistic
Service Provider (LSP), we may proactively reimburse you on a periodic basis for the
value of the Easy Ship shipment fees charged for the provision of services according to
the Amazon Easy Ship Terms and Conditions. You may not request reimbursement separately
for such cases.
The timelines set out above are applicable only for shipments where Amazon is
responsible for the return/reverse logistics. In the rare case that you have an Amazon
Easy Ship order where the customer used a ‘self-ship return’ (not with our partnered
courier), a reimbursement request must be filed at least 30 days from, but not later
than 60 days from, the return request date.
Amazon will not reimburse you for returned shipments, if an attempt was made to
deliver the shipment within 15 days from the return pick-up or the reject/undeliverable
date but the delivery could not be completed because you were not available or refused
to accept the shipment.
If you file a fraudulent reimbursement request or misuse or abuse our policy in any form
or manner, Amazon reserves the right to reject any or all the outstanding reimbursement
requests made by you, recover any amounts already reimbursed (in respect of any previous
requests), suspend you from selling on Amazon and take any or all such action under the
Amazon Services Business Solutions Agreement and/or as may be permitted under applicable
You are required to ensure that the products ordered by the customer are packaged such
that transit damage may be avoided. Amazon will not be liable to compensate you for the
shipments damaged during the onward or return transit if the damage occurred on account of
poor or insufficient packaging. Please refer to the packaging guidelines for packages to be shipped
using the Amazon Easy Ship service.