For sellers using the Amazon Easy Ship service to deliver your orders to the customer, we also arrange pickup for your customer returns and deliver the returned units to you.
Through Amazon Easy Ship returns, customers will be able to schedule return pickup or dropoff with the logistics service provider (LSP) for Amazon Easy Ship orders, directly from their Your Orders page in Amazon.
The LSP’s associate will pick up the return units from your customer and deliver it back to you. There is no additional work required to be done by you, except to refund the customers once you have received their returned units. It is very important that you issue the refund to the customer in a timely manner upon receiving the returned items. Doing so ensures a high quality customer experience.
You may also wish to consult responses to some Frequently Asked Questions about Amazon Easy Ship returns.