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This article applies to selling in: Saudi Arabia

What is the estimated delivery date (EDD)?

EDD is the estimated date when the customer is expected to receive the order. We calculate this date based on how long it takes to ship the item (handling time), and how long it remains in transit.

It is important to enter accurate estimates for handling, and transit times to help manage customer expectations.

How do I calculate handling time?

Handling time or the lead time-to-ship is the time between when the customer places the order, and when you give it to the delivery service. There are two ways to provide this estimate.

  • If you use the Add a Product tool, enter the number of days you need to prepare the product for shipment after a customer places order, in the Handling time field.
  • If you use an Inventory File Template, enter the number of days you need to prepare the product for shipment after a customer places order, in the lead time-to-ship column.
Note: If you do not enter a value in the Handling time, the Default Handling Time setting is automatically used. You can view your current Default Handling Time in the General Shipping Settings tab of the Shipping Settings page.

How do I calculate transit time?

Transit time is the time between when the delivery service gets the order and when the customer receives it. This is calculated based on the carriers and, for self-ship orders, the shipping option you choose. For Amazon Easy Ship orders, the transit time is calculated by Amazon.

The actual delivery date is when the customer receives the order. The carrier will notify Amazon about the actual delivery date only if you provide a valid tracking number while confirming the order.

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