To issue a full refund, follow these steps:
Locate the order you want to refund
For more information about locating an order, see Search
In the Action column, click
Alternatively, click the Order ID and then click Refund order on the
Select the Refund full amount option.
Required: Select the appropriate Reason for refund.
Optional: Add a Memo to buyer.
Optional: Add a Seller memo for your personal records. This enables you to
track the actions you’ve taken on an order, including reasons for concessions and
reminders of promises to buyers.
Allow up to 15 minutes for the data to be updated. Submitting the refund will
automatically close any associated buyer return requests. You can contact the buyer from
the closed orders section of Manage Returns.
For information about Amazon fees that are refunded to you after you issue a refund, see
Refund Credits and Administration Fees. To refund associated
tax amounts, see Issue Multiple Refunds.