This page mentions the steps you need to follow to schedule a pickup with Amazon Easy
Ship and print shipping labels.
If you are one of a few sellers using Amazon Easy Ship who have been notified to
do drop-offs instead of pickups, you should still follow the instructions laid out below to get your
shipping labels using the ‘Schedule pickup’ functionality. You will then affix the label and drop
off the package at the designated carrier location, rather than waiting for pickup. Please see the
notes at the end of this help page.
Most sellers should wait for the courier partner delivery service associate to pick
up packages from their location.
Schedule a Pickup & Print Shipping Labels
To schedule pickup for an Easy Ship order, you may opt for one of the following methods:
Method I: Schedule pickups for each order individually
On the Manage Orders page, click the Schedule Pickup
button for the order you want to ship.
All orders that can be delivered by Amazon Easy Ship will only have the Schedule Pickup button,
and you are required to deliver them using Amazon Easy Ship. There is no separate requirement to
confirm the order. Once your order has been picked up by the Logistic Services Provider (LSP),
shipment will be confirmed automatically.
If you are not a seller using Amazon Easy Ship, or if you use
‘self-ship’ in addition to Amazon Easy Ship for certain items: You will have to ship the items with
a third-party courier, and choose confirm shipment in Seller Central once you have done so for that
On the Schedule Pickup page, verify the product(s) and enter
details that the page requires. This will include:
Package Identifier: This field helps you enter an identifier for an
order which will be printed on the label and can be used in pick and pack of your orders. It is an
optional field and will print Order ID on the label if no input is entered by you.
Package Details: Includes the weight and dimensions of the package.
Weigh the package with all the packing materials included and package dimensions of the outer-most
Presently, Amazon Easy Ship does not support using different packages for separate parts of one
order. This means that it is not possible to split an item in an order into multiple shipments or
Amazon Easy Ship also does not support splitting a shipment into multiple packages. You have to
ship all products in the order in a single package.
Get Pickup slots: Once you have filled in the above information, you can
click on Get pickup slots button to view the available slots when your order can be picked
up. Select a date and time window during which you want the package to be picked up.
You may schedule pickups up until 15 minutes prior to the start time of each slot. For example, you may schedule pickups for a time slot that is “8:00 AM
-6:00 PM” until 7:45 AM.
Note: Please make sure that you schedule
pickups before the last slot on the Estimated Ship Date to avoid this.
Easy Ship fee will be displayed below the slot information. Verify the fee and make sure that
you are shipping all the items in a single box. Click the Schedule Pickup
On the Print Documents page, the shipping label provided in the Documents required for this package section.
To print the label, click the Print link given along with the label. Make sure you are affixing the label to the correct
package (that is the one with items for that order). Once the label is successfully printed, you can go back to Manage Orders page
to schedule another order. You can also print the packing slip for the order,
which you should include in the package as you prepare it for the pickup.
The order status will change to ‘Waiting for pickup’ for orders that are successfully
scheduled. Wait for the representative from the courier to pick up the package. You can see which
courier will be coming to pick up the package on the Order Details page for the order, under the
‘Shipment’ section. The logo may also be on the shipping label / airway bill. If your order is not
collected on the schedule date you have chosen, kindly file a complaint with seller support by
clicking contact us to avoid any Late shipment penalties.
Method II : Schedule pickups in bulk for multiple orders using Seller Central
Follow these steps to schedule pickups using bulk UI:
Go to Manage Orders in your Seller
Select orders for scheduling.
Click the Go button against the Schedule Easy
Ship pickups in bulk option.
Enter the weight/dimensions of the packages on the Schedule pickups in
Select a slot for pickup under the Ship Date option.
Click the Schedule Pickup button to process pickup
scheduling for the batch of orders.
Review the status of your batch.
On the Upload your file page, you will see a notification that
your pickup file has been received.
Click the Refresh button to monitor the file upload
Download Shipping Labels.
After batch processing is completed, you will see the Download
Shipping Labels link to print the shipping labels (airway bill).
Print the invoices and labels to pack your orders.
c. Only the
shipping label can be printed in bulk for Easy Ship orders. You do not have to print
the packing slip, but it is recommended that you do so.
Review Processing Report.
If any order is not scheduled due to errors, click the View Processing Report link
to download the processing report.
Any Easy Ship unshipped orders which errored out during bulk scheduling needs to be retried for scheduling one by one.
You can also monitor the progress/reprint the labels and invoices (available only
for last 10 batches) by clicking the Bulk Scheduling status
option on the Manage Orders page.
After batch processing is complete, the status will change to ‘Waiting for pickup’ for orders that are successfully scheduled and will remain ‘unshipped’ for orders that were not scheduled.
Wait for the representative from the courier to pick up the package. You
can see which courier will be coming to pick up the package on the Order
Details page for the order, under the ‘Shipment’ section. The logo may also
be on the shipping label / airway bill.
Method III: Schedule pickups in bulk for multiple orders using feeds
Using this method you can schedule pickups of a maximum of 500 orders per feed file. Use multiple feed files to schedule pickups for more than 500
Get a list of unshipped Easy Ship orders.
On the Order Reports page
> Order Reports)
, go to Unshipped Orders and request a report.
Once the report is generated, download the report and open it in Microsoft Excel or
any other spreadsheet software.
Filter the report (select all: ctrl + A and then apply filters: ctrl +
shift + L) by column ‘Fulfilled-by’ (last column in the
report) where the value is ‘Easy Ship’. The resulting list
gives you all the unshipped Amazon Easy Ship orders.
Scheduling pickups via feed.
On the Upload Order Related Files page
> Upload Order Related Files)
, click on the Schedule Pickup option. You are now
required to follow the following three steps:
Download Schedule Pickup File.
Click the download template button to download the template
or click on the link below. Select a destination folder on your computer and click
Save. Schedule Pickup Template.
Prepare Your Schedule Pickup File.
Open the Schedule Pickup template (a Microsoft Excel spreadsheet) from
the location where you saved the file. There are two worksheets in the file
which can be accessed with the tabs at the bottom of the window: Data Definitions
and Schedule Pickup.
Review the Data Definitions sheet, particularly the important notes and
formatting requirements. The Glossary at the end of the page also contains
Click the Schedule Pickup tab.
Get the order_ids from the list of unshipped Easy Ship orders generated in Step
1 to fill in the order_id column. For each order, enter the
Please note that the Merchant Additional
Identifier is an optional field in the template. The value filled in
this column will appear on the labels. If you choose not to fill any value for the
Merchant Additional Identifier, Order ID value will
auto-populate this field on the labels. This will help you match the labels with
the package. While you do not have to print a packing slip, it is recommended that
you go into Seller Central Manage Orders and print a packing
slip for the orders. There is no way to print packing slips in bulk at this time,
but this is a feature we are planning to introduce.
Save your Schedule Pickup file.
After you have entered your pickup information, follow the steps below to save your
Click the Schedule Pickup tab to display the schedule pickup
worksheet that contains your data.
On the File menu, click Save As. The
Save As dialogue box appears.
In the Save As Type list Text (Tab-delimited)
(*.txt). Browse to where you would like to save the file, rename the file, and
You might want to use a different name for each upload, such as SchedulePickupUpload-05-03-2019 for an upload done on 5 March 2019.
You might see a warning that the selected file format (the tab-delimited text file
type) does not support workbooks containing multiple worksheets. Click
You might see a warning that your file contains features incompatible with the
selected Text (Tab delimited) file format. Click Yes.
Upload your Schedule Pickup file.
On the Upload Order Related Files page
> Upload Order Related Files
, click on the Schedule Pickup option.
On the schedule pickup tab, click on Choose
File in the second section called Upload Your Schedule Pickup
Browse the file you have saved in step 3 and click on Upload
Review the status of your Schedule Pickup File upload.
In the Review File Status and History section of this page
you can view the status of your upload. If you need to access your report later, the
last 10 Uploads are available in this section on the Upload Order Related
Click the Refresh button in the bar to see the most recent
status of your upload.
After your file is processed, the Actions column shows
updated information, along with the actions available.
Download Shipping Labels.
Download the shipping labels by clicking on the Download Shipping
Labels link given in the Actions column. The
labels will be downloaded in a single pdf.
Four labels can be printed on a single page by changing the printer settings to:
Print multiple -> page per sheet: 2 by 2.
Review Processing Report.
If any order is not scheduled due to errors, click the View Processing
Report link to download the processing report.
Use this report to diagnose and correct errors in your file.
When you are ready with the edited file, go to Upload Your Schedule
Pickup File section, click Browse and select your
file and click Upload Now.
The table below contains the description and accepted values and formats
for the data to be filled in the Schedule Pickup template.
||Amazon's unique, displayable identifier for an order, provided in your Order
||### - ####### - #######
||order_id should only be a numeric value -with an exact length of 17
||The total weight of your package in grams (g). It must include the weight of
the item and packaging material. Your package will be rejected by the delivery
associate if the weight is found to be incorrect.
||Package weight should be a positive number with upto 2 decimal places. Minimum weight of 1 g and maximum weight of 60,000 g
||The length of your package in centimeters (cm). The largest dimension is
assumed to be the length, the second largest width, the smallest one height.
||Package_length should be a positive number with upto 2 decimal places. Package length should be greater than 0 and less than 200 cm.
||The width of your package in centimeters (cm). The largest dimension is assumed
to be the length, the second largest width, the smallest one height.
||Package_width should be a positive number with upto 2 decimal places.
Package width should be greater than 0 and less than 100
||The height of your package in centimeters (cm) that you wish to ship. The
largest dimension is assumed to be the length, the second largest width, the
smallest one height.
||Package_height should be a positive number with upto 2 decimal places. Package height should be greater than 0 and less than 100
||The date when you want your package to be picked up by Amazon
||The pickup date should be within two working days from the date of uploading
this file. The pickup date should be
within two working days from the date of uploading this file. (e.g. if you are
scheduling a pick up at 7:00 AM on Monday, you can choose from the remaining slots
on Monday and Tuesday, whereas if you are scheduling a pick up at 5:00 PM on
Monday, you can choose from only slots on Tuesday or Wednesday)
||The time slot in which you want your package to be picked up by Amazon
||Only acceptable values: 8:00 AM.
Make sure your schedule is completed 15 minutes before the stipulated time/slot.
Make sure your schedule is completed 15 minutes before the
stipulated time/slot. However we suggest you to keep 15 minutes buffer for file
processing and schedule 30 minutes before the stipulated time (e.g. For 8:00 AM
slot, you can only upload the schedule pickup file until 7:45 AM)
||An Identifier to be printed on shipping label. This is an optional
||Alphanumeric text, with minimum 0 characters and minimum 25 characters
Note: You must schedule pickup of the order such that it is picked up within the Estimated
Ship Date. Pickup time slots that are after the Estimated Ship Date will not be available
Why you may not have any available time slot options for scheduling: If all the available time slots are after the Estimated Ship Date, you will not have any time slots options for scheduling.
You will have to cancel the package.
Please ensure that you schedule pickups before last slot on Estimated Ship Date to avoid this.
After your item is picked up by Amazon, your shipment is automatically confirmed. You don’t
have to explicitly confirm shipment for your Amazon Easy Ship orders. Once the pickup
happens, we do the following:
Credit your Amazon account for the order.
Send a shipping confirmation email to the customer.
Update your order and the customer's account with the shipping information; the
customer can then see and track the status online.
Dropping off orders at carrier location
Certain sellers may be pre-notified by Amazon that they should do drop-offs, rather than
The experience in Seller Central does not change. It is very important that you still use
the ‘Schedule pickup’ functionality or Schedule pickup feed to generate shipping labels and
ship your orders. You may choose a pickup window, but instead of expecting a pickup during
that time you should drop the packages off at the carrier drop-off address.
Returns will still be delivered to your address.
Shipping with a third-party courier, if using Amazon Easy Ship
Note: If you are a seller using Amazon Easy Ship and the order displays an option to Schedule
pickup in Seller Central, you should not use a third-party courier or otherwise arrange
delivery of that package yourself. If you do so, your order may be marked canceled and you
may incur a cancellation fee (even if the customer receives the item).
Contact us if you have questions, or for more information.