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Amazon Easy Ship Lost and Damaged Reimbursement Policy

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This page talks about Amazon's policy for lost and damaged inventory for the Amazon Easy Ship services.

We maintain high standards when it comes to taking care of your inventory while delivering to your customers.However, occasionally accidents do happen.

In case an item is declared “Lost” by Amazon/Logistic Service Provider (LSP), we will reimburse you for the value of the order (i.e., the same as in case of a successful sale). For items, which are declared “Damaged” by Amazon/LSP, we will refund 40% of the order value. For both lost and damaged reimbursement claims, the seller needs to provide certain information, detailed here. For damaged products, more information including images of the damage are required to be submitted while raising the case.

For more details, refer to the Easy Ship Service Terms.

Note: You may always choose to separately insure the shipments at your own cost and expense.

We allow sellers to request reimbursement from Amazon, for losses incurred due to Amazon Easy Ship delivery-related issues, in accordance with the program policies. Requests will be investigated and decided on a case-by-case basis. Requests for reimbursement are not granted for cases where damages are due to improper packaging or other preventable reasons. To learn how to request reimbursement, visit the Seller Central help page here.

Note: Any questions or concerns with the cancellation fee or other fees do not fall under reimbursement policy. Contact us for additional information.
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