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This article applies to selling in: Saudi Arabia

Seller requirements for LTL, FTL, and FCL deliveries

On this page, you will learn what is required of you, the FBA seller, for less than truckload (LTL) and full truckload (FTL) deliveries to Amazon fulfillment centers. You’ll also be able to download help guides for ocean full container load (FCL) deliveries.

Important: Below are the requirements for LTL/FTL deliveries to Amazon fulfillment centers. Following these guidelines, and making sure that your carriers and suppliers follow them, will help:
  • Ensure that your shipments are accepted
  • Enable the most efficient and accurate unloading, receipt and storage of your inventory
  • Prevent you from having to remove or dispose of, or pay additional fees for, shipments that don't meet these guidelines

Related guidelines

Box limits

A single LTL shipment cannot exceed 5,000 boxes. To ship more than 5,000 boxes, you must create a second shipment.

Pallet requirements

  • Acceptable Pallets:
    • Use 1.0 m x 1.2 m, 4-way access, wooden pallets. If a single, large Unit cannot fit on a 1.0 m x 1.2 m pallet without overhanging the edges, use a pallet size and type that is suitable for the Unit.
    • Ship only on pallets that are in good condition.
    • Do not ship Units on pallets made of a weak material such as cardboard or article board.
    • Broken and damaged pallets are not acceptable and may be rejected at the seller’s expense.
    • Ship Units on GMA Standard Grade B or higher pallets.
    • Ship food and grocery products on GMA 1A grade pallets. Pallets meeting the GMA grade 1A and 1B are acceptable for Grocery and Health & Beauty products only.
    • Do not ship Units on PECO pallets, which cannot be moved using a standard pallet jack.
    • Palletised deliveries must be made on a vehicle that is able to reverse up to our loading bay door and allows access to the rear of the vehicle by powered industrial pallet trucks. This should be at least a 7.5 t vehicle or greater with a reinforced floor.

Build pallets

All shipments not delivered by small parcel carriers must be loaded on pallets. For information about floor-loaded shipments, see the Floor Loading Policy.

  • The Units of each pallet must all belong to one Shipment ID.
  • Place shipping boxes that are intended to be sold together (such as a set) weighing more than 50 kg on a single pallet (one sellable Unit on each) or clamp them together.
  • Place a single, non-clampable shipping box or Unit (such as furniture) weighing more than 50 kg on its own pallet.
  • Pallets can be built up to a maximum of 1.6 metres high, including the pallet. Double-stacked pallets: 2.7 metres.
  • Regardless of the pallet option, pallets must not exceed 500 kg in gross weight including the weight of the pallet.
  • All pallets must be wrapped in plastic with a “do not break stretch wrap” or “do not break down” notification to the carrier.
  • The stretch-wrap must completely hold the product to the pallet to prevent shifting during transit. The use of clear stretch-wrap is preferred.
  • Wrapped pallets must have shipment labels placed on all four sides and on the outside of the stretch-wrap.

Watch this brief video for more information about building a pallet.

How to build a pallet

Each box on the pallet must comply with Amazon's shipment packaging requirements.

Assembly: The units on each pallet must all belong to one shipment ID. Place shipping boxes that are intended to be sold together, such as a set, and that weigh more than 50 kg on a single pallet (one sellable unit on each) or clamp them together. Single, non-clampable shipping boxes or units, such as furniture, that weigh more than 45 kg, are more than 200 cm long, or are more than 76 cm wide should be placed on their own pallet.

Weight and height: Total weight of the pallet must not exceed 500 kg. Pallets can be built up to a maximum of 1.6 metres high, including the pallet or they conform to the "clampable" instructions outlined in the alternative shipping options. Double-stacked pallets: 2.7 metres.

Stacking and wrapping: Stage boxes using only standard pallet stacking requirements. Do not bundle shipping boxes using bags, elastic, or extra straps. The contents must not overhang the pallet edge by more than 2.5 cm on any side.

All pallets must be wrapped multiple times in clear plastic stretch wrap with a "do not break stretch wrap" or "do not break down" notification to the carrier. The stretch wrap must completely hold the product to the pallet to prevent shifting during transit. The stretch wrap must wrap from the top of the stack, down to and including the pallet. The stretch wrap should not be used to stabilize the load on the pallet; the contents should be stable once the stretch wrap is removed.

Labeling: Every carton on the shipment must have a unique Shipment ID label that complies with Amazon's shipment label requirements. Wrapped pallets must have shipment labels placed on all four sides on the outside of the stretch wrap.

Loading: The overall height of the pallets must allow 15.5 cm of clearance from the top of the stack to the roof of the container. Allow for at least 7.5 cm between container stacks and walls while in transit by using air bags to ensure stability, non-metal straps, or a safety net to prevent the load from shifting or falling.

Double-stacked pallets

Amazon fulfillment centers accept double-stacked pallets provided they are safe to load and unload and do not cause product damage during transit. You can double stack pallets as needed to maximize freight efficiency. Follow the above guidelines as well as the following for double-stacked pallets:

  • Do not exceed 2.7 metres in height, including the height of the pallets.
  • Allow for at least 15.5 cm of space from the top of the pallet to the container ceiling to allow for the safe unloading of pallets with a forklift.
  • Stack boxes evenly and squarely from corner to corner and do not allow boxes to overhang the pallet edge.
  • Stack pallets with adequate space to allow for unloading.
  • Allow for at least 7.5 cm between container stacks and walls while in transit by using air bags to ensure stability, non-metal straps, or a safety net to prevent the load from shifting or falling.
  • Allow for at least 20 cm of clearance from the last row of cartons to container doors to engage a dock leveler.


Pallet label requirements

  • Place FBA pallet labels on all four sides of the pallet on the outside of the stretch wrap.
  • Affix FBA pallet labels to each pallet (four per pallet, one on each side in the top center) and FBA box ID labels to each box on the pallet. You can print FBA box ID and pallet labels from the Prepare shipment page.
  • Place labels squarely (not on an angle) on all four sides of the pallet so that the forklift driver can see them when approaching with the forklift to lift the pallet.
  • Label the pallet “Single ASIN Pallet” if it contains only one ASIN.
  • When shipping multiple SKUs on a pallet, physically separate the SKUs, so they are easy to tell apart when received at the fulfillment center. See the special pallet labeling requirements below.

Special pallet label requirements for product types

Include the following information on labels when it applies:

Label Applies to:
Heavy Package Boxes that exceed 15 kg*
Mech Lift Boxes that exceed 30 kg*
Mixed SKU Pallets and boxes that contain more than one type of sellable unit (different SKU or condition)
Sold as set Sellable units that consist of multiple products that are intended to be sold as a single SKU. Whenever possible, wrap units belonging in a set together within the box to prevent them from being separated.

*Boxes must not exceed the standard weight limit of 30 kg, unless they contain a single oversize unit that exceeds 30 kg. Carton weight policies are strictly enforced. Sending overweight cartons to the fulfillment center may lead to blocking of future shipments.

For more information about specific product categories that require specialized prep, see Packaging and prep requirements.

Bills of lading (BOLs)

For each LTL/FTL shipment you create in your shipping queue, you must provide a valid bill of lading (BOL) to the carrier, so it can schedule a delivery appointment. Shipment BOLs that do not meet the requirements listed below will be refused upon delivery. For Amazon partnered LTL/FTL shipments, a BOL will be generated on the morning of the pickup date and is available in the Track Shipment tab of the Shipment Summary.

Follow these guidelines when filling out the BOL form provided by your carrier. Information must be printed, NOT handwritten. We encourage use of a standard BOL template, which helps ensure that your shipment is easy to identify and received in a timely manner. If your carrier does not provide a template, make sure your BOL includes the following information:

  • All Amazon Reference IDs and Shipment IDs contained in the shipment. You can find these in the Summary of the Shipment Creation Workflow.
  • Seller name
  • From address (street address, city, state, ZIP code)
  • Legal name of the seller
  • Carrier name and standard carrier alpha code (SCAC)
  • Carrier's shippers reference number (PRO#)
  • Handling unit quantity (pallet, box, each) information
  • Trailer and seal number (truckload shipment only)
  • "Shipper load and count" or "SLC" if the trailer is loaded, locked, and sealed without enabling the driver to count or inspect the shipment contents
  • Correct pallet and box count quantities
  • Freight charge terms

Include the BOL number on the shipping container or pallet label. This allows for quick freight verification upon delivery to the Amazon fulfillment center.

Scheduling a delivery

  • For every delivery to Amazon Fulfillment Centers, the seller or the carrier is required to request a delivery appointment no less than 24 hours ahead.
  • All booking requests must be made using the Carrier Central.
  • Seller must provide the carrier with a complete list of Amazon Reference IDs (POs), PRO numbers and FBA shipment IDs included on or with the Bill of landing, and instruct the carrier that Amazon will require this information when scheduling a dock appointment. Sellers can use the booking form to provide carriers with mandatory information.
  • The carrier is required to fill in cartons and pallets count when using Carrier Central.
  • The carrier must deliver the quantity specified on the Carrier Central system.
  • No loads will be accepted without an appointment in advance.
  • All deliveries must arrive on time. If shipment is delayed due to unforeseen events, Amazon must be notified.
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