When you approach or exceed your current velocity limit, we evaluate your account and may increase the velocity limit. You do not need to contact Amazon to have your velocity limit increased. Increases are granted or denied as part of our proactive evaluation process.
We will contact you via e-mail if we have any questions while we evaluate your account. We reserve the right to limit your selling privileges and/or withhold disbursements depending on any issues we identify.
If we determine that an increase in your selling limit is appropriate, pending orders will be made available for shipping. Note that this may result in a large amount of shippable orders appearing at once in Manage Orders.
If an increase in your velocity limit is not approved, you will be notified by email.
If at any time during an evaluation we find that your current sales volumes or inventory are not supported by buyer feedback or an established sales history, we may place your account under review. If your seller account is placed under review, a temporary hold will be placed on funds in your account, and we may suspend your listings.
We understand how this process affects you. We conduct our review of your account as quickly as possible and make every attempt not to interrupt your sales. Most reviews are completed within 30 days, but we may extend the review period at our discretion.
If your account is under review, you may be able to expedite the process by sending us the following information, as applicable:
You can send information to us by replying to the notice we sent you about your review, found in the Notification page of the Customer Metrics section of your seller account. Tracking information may be provided in Manage Orders.
If you have not already done so, you may request feedback from your buyers. When contacting a buyer, keep in mind that it is prohibited to pressure a buyer or offer incentives for feedback.