When a buyer adds your product to
their shopping cart and checks out, Amazon processes their order following these
steps:
Amazon places the order in
Pending
status.
The quantity available for the listing is subtracted from your quantity in
Manage
Inventory. If there was a quantity of one at the time the order was
placed, the listing will be removed from the Amazon offer page and appear in
Manage
Inventory with a quantity of zero while the order is being
processed.
Pending orders
will not appear in either the Orders report or the
Unshipped Orders report and will be greyed out
(non-actionable) in Manage Orders and usually shown under a
separate ‘Pending’ tab. Amazon holds most orders for 30 minutes, which gives
buyers an opportunity to cancel orders. In some cases, our payment and order
detail verification processes may potentially extend order processing times for as
long as 21 days. For more information, see Manage Orders. If a buyer contacts you
while an order is in Pending status, refer them to Amazon
Customer Service for more information. Do not schedule delivery or ship an order
that is in Pending status. Buyer-cancelled orders will
appear in Manage Orders as cancelled, and will be greyed
out.
Amazon verifies the order.
Amazon attempts to validate the buyer's payment method and order details. At
this stage, you will see one of three different status types in Manage Orders:
Unshipped
Payment verification is successful. See step 3.
Pending
Payment verification is initially unsuccessful or extended. In some cases,
our payment and order detail verification processes may extend order
processing times, potentially for as long as 21 days. Pending orders should
not be shipped, even if the buyer contacts you directly. Pending orders will
not appear in either the Orders report
or the Unshipped
Orders report and will be "grayed out" (non-actionable) in
Manage
Orders.
Canceled
An order gets canceled if payment authorization does not succeed or in
cases of fraud. A buyer may also cancel their order. Amazon will not notify
you when an order is canceled, other than recording the order as canceled in
Manage Orders. No further action is
necessary.
If a buyer contacts you about a canceled order and you still have available
inventory, you can invite them to place a new order on Amazon.
When payment is verified on an
order, Amazon does the following:
Changes the status to Unshipped
Sends an order confirmation to the
buyer with the estimated delivery date
Sends an order notification to
you
Note: Do not rely solely
on email notifications for order confirmation. Check your Manage Orders
page or Orders reports for unshipped orders at least once a day.
Note: If an order is delayed
because of Amazon's processes, we will provide the buyer with a new delivery
date based on the date the order is released from Pending status.
You process the order.
Once an order is in Unshipped status, you
must either fulfill or cancel the order. Keep in mind
that buyers can leave feedback on seller-canceled orders, and you may be charged a
cancellation fee.
Note: Amazon
expects sellers to maintain accurate inventory levels. Failure to adjust your
inventory in a timely manner can lead to excessive pre-fulfillment order
cancellations. For information on how we factor canceled orders into your overall
performance, see Customer Metrics.
If you fulfill packages from a
location within the KSA and are enrolled in the Amazon Easy Ship program,
follow these links for more information on how to fulfill your order by
Scheduling a pickup.
If you are not enrolled in the
Amazon Easy Ship program (e.g., you are not based in the KSA), you need to
ship the order with a third-party courier and then confirm shipment using
one of the following methods:
From the Manage Orders page, click
Confirm Shipment and complete the required
information.
Upload a Shipping Confirmation file for multiple
orders (only available to sellers with Professional selling
accounts).
Note: You must fulfill the order by either having the pickup
through Amazon Easy Ship or confirming the shipment within 5 days of the estimated
shipment date. Otherwise, Amazon will automatically cancel the order and you will
not be paid even if you actually shipped the order. You may also be charged a
cancellation fee.