When a buyer adds your product to their shopping cart and checks out, Amazon processes their order following these steps:
Amazon places the order in Pending status.
The quantity available for the listing is subtracted from your quantity in Manage Inventory. If there was a quantity of one at the time the order was placed, the listing will be removed from the Amazon offer page and appear in Manage Inventory with a quantity of zero while the order is being processed.
Pending orders will not appear in either the Orders report or the Undispatched Orders report and will be grayed out (non-actionable) in Manage Orders and usually shown under a separate ‘Pending’ tab. Amazon holds most orders for
30 minutes, which gives buyers an opportunity to cancel orders. Buyer-canceled orders will appear in Manage Orders as canceled, and will be grayed out. In some cases, our payment and order detail verification processes may potentially extend order processing times for as long as 21 days. For more information, go to Pending orders. If a buyer contacts you while an order is in Pending status, refer them to Amazon Customer Service for more information. Do not schedule delivery or ship an order that is in Pending status. Buyer-canceled
orders will appear in Manage Orders as canceled, and will be greyed out.
Amazon verifies the order.
Amazon attempts to validate the buyer's payment method and order details. At this stage, you will see one of three different status types in Manage Orders:
This means the payment verification is successful. Go to step 3.
Payment verification is initially unsuccessful or extended. In some cases, our payment and order detail verification processes may extend order processing times for as long as 21 days. Pending orders should not be shipped, even if the buyer contacts you directly. Pending orders will not appear in either the Orders report or the Undispatched Orders report and will be "grayed out" (non-actionable) in Manage Orders.
An order gets canceled if payment authorization does not succeed or in cases of fraud. A buyer may also cancel their order. Amazon will not notify you when an order is canceled, other than recording the order as canceled in Manage Orders. No further action is necessary.
If a buyer contacts you about a canceled order and you still have available inventory, you can invite them to place a new order on Amazon.
When payment is verified on an order, Amazon does the following:
Changes the status to Undispatched
Sends an order confirmation to the buyer with the estimated delivery date
Sends an order notification to you
Note: Do not rely solely on email notifications for order confirmation. Check your Manage Orders page or Orders reports for undispatched orders at least once a day.
Note: If an order is delayed because of Amazon's processes, we will provide the buyer with a new delivery date based on the date the order is released from Pending status.
You process the order.
Once an order is in Undispatched status,
you must either fulfill or cancel the order. Keep in
mind that buyers can leave feedback on seller-canceled orders, and you may be
charged a cancellation fee.
Note: Amazon expects sellers to maintain
accurate inventory levels. Failure to adjust your inventory in a timely manner can
lead to excessive pre-fulfillment order cancellations. For information on how we
factor canceled orders into your overall performance, go to Monitor your account health.
If you fulfill packages from a
location within the KSA and are enrolled in the Amazon Easy Ship program,
follow these links for more information on how to fulfill your order by
Scheduling a pickup.
If you are not enrolled in the
Amazon Easy Ship program (e.g., you are not based in the KSA), you need to
ship the order with a third-party courier and then confirm shipment using
one of the following methods:
From the Manage Orders page, click
Confirm Shipment and complete the required
Upload a Shipping Confirmation file for multiple
orders (only available to sellers with Professional selling