Before you issue a refund, consider the following:
This information about refunds applies to all MFN sellers, regardless of whether you use Amazon Easy Ship for deliveries or use third-party couriers (‘self-ship’). There are some differences in how returns are processed. For more information, see Manage returns.
In case you accidentally refund the wrong amount or wrong order, see Refund Mistakes below.
You have the option to Issue Concessions in addition to or as an alternative to refunding order amounts.
To issue a refund, follow these steps:
To refund the full amount:
To refund a partial amount:
Allow up to 15 minutes for the data to be updated. Submitting the refund will automatically close any associated buyer return requests. You can contact the buyer from the closed orders section of Manage Returns. Note that the buyer has the option to open a new return request for the remaining amount.
When you manually generate a refund, it will sit in Pending status for up to two hours. This provides an additional buffer in case you accidentally refund the wrong amount or wrong order. This feature is available for manually generated refunds only. Refunds issued through feeds will continue to be processed immediately. Refunds issued through Adjustment feeds will continue to be processed immediately.
While a refund is in Pending status, you can cancel it by clicking "Cancel all pending refunds for this order." If you cannot see this link, then the refund has been released to the buyer and cannot be canceled.
If you’ve made such a refund mistake, for buyers who used a credit/debit card you can contact the buyer to see if they will allow their credit card to be charged again by Amazon. If the buyer agrees, ask them to contact Amazon Customer Service to request a recharge.
Once the customer's card has been recharged, the recharged amount will appear as a credit in your Payments account.
If you cancel a refund, we don't notify the buyer. We only notify buyers about refunds that are actually released.
If an Amazon gift card or gift voucher was used to pay for all or part of an order, process the refund as you normally would. The gift card or gift voucher portion of the refund will be credited back to the buyer's Amazon account and can then be used on a future purchase.