Frequently Asked Questions about FBA

What is fulfillment by Amazon?

Fulfillment by Amazon (FBA) is a service which enables sellers to make use of Amazon’s first class fulfillment resources, its world-renowned expertise, acclaimed customer support and trusted fast & free delivery options to help sellers grow their online business.

In short, you store your products in our fulfillment centers and we pick, pack and deliver to your customers.

Fulfillment by Amazon can handle any product category available on your Amazon Seller Account up to a maximum of 30 KG in weight or (longest dimension of the item is greater than 140 cm and Girth[1] is greater than 250 cm) and it is available to all sellers to try out.

Whether you are already selling on Amazon or not, you choose to test the Fulfillment by Amazon service by sending us either a small number of products or complete lorry-load!

There are no setup charges or subscriptions fees for FBA. You only pay when you make a sale or register for paid services.

For detailed information about Fulfillment by Amazon, please visit our marketing website.

Where are Amazon Fulfillment Centers located?

Currently we have 3 Fulfillment Centers in the KSA, all located onshore in Dubai.

How do I register for Fulfillment by Amazon?

If you are already selling on Amazon, you can add Fulfillment by Amazon to your account by accepting the User Agreement for Fulfillment by Amazon. After accepting the terms, please follow the online instructions to complete the simplified enrollment process.

Where can I find a copy of the User Agreement for Fulfillment by Amazon?

Click on the following link to find the latest version of the Amazon Business Solutions Agreement, which covers FBA.

How can customers identify my Amazon-fulfilled products on Amazon?

Amazon-fulfilled listings are displayed with the “Fulfillment by Amazon” logo, so customers know that packing, delivery, customer service and returns are all handled by Amazon.

Will Fulfillment by Amazon help me win the Amazon buy box?

Your Amazon-fulfilled listings are evaluated in the same way as all Amazon offers, according to item price excluding shipping costs. This applies to Amazon.

Fulfillment by Amazon gives you an edge over the competition by increasing the visibility of your products to millions of high-value Amazon Prime customers (if Prime is available in your marketplace). FBA also helps you achieve the coveted “Featured Merchant” status, which is required to compete for the Buy Box well as the Buy Used Box for media products such as books, music, videos, or DVD’s, if all the requirements are met.

What are the shipping options for Amazon-fulfilled products?

Amazon-fulfilled orders are handled like all other Amazon orders: you FBA customers are eligible for free delivery, Amazon Prime (may not be available in your marketplace), and Amazon Gift Wrapping (may not be available in your marketplace).