What is unavailable balance?
It is a normal part of selling on Amazon to see an unavailable balance on your Payments report. The unavailable balance is the amount of money that is reserved to ensure that you have enough funds to fulfill any claims or chargebacks.
If you have an unavailable balance, it will appear in the Closing Balance section of the Statement View tab on your Payments report. Click View Details next to the Unavailable balance to see why funds are unavailable and whether you can take action to get them faster.
Common reasons for an unavailable balance
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Awaiting order delivery
We might reserve money from an order until we know the buyer received the order in the promised condition. This ensures that you have enough funds to fulfill any claims or chargebacks.
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A-to-z Guarantee
claims
When an A-to-z Guarantee claim is filed, the claim amount will be reserved until the claim is resolved. Some claims can take up to 14 days or longer to resolve, but the reserve will be released after the claims are processed.
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Chargebacks
Money might be reserved if your account has any chargebacks from transactions in the last 30 days. The reserve will be released after the chargebacks are processed.
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Seller performance
Money might be reserved if performance metrics fall below our benchmarks. Lower metrics frequently indicate a higher likelihood of claims, chargebacks, and returns.
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Account review
We might reserve funds if we notice an unexpected change in your sales or account activity, or if you are a new seller with estimated delivery times that are longer than your settlement period.
How can I get my money faster?
In some situations, you might be able to take action to release funds faster:
- Update bank account information
- Update credit card information
- Confirm shipment
- A-to-z Guarantee claims
- Chargebacks
See also
